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Model: 110 20996 992 Brand: Kenmore Age: 5 - 10 years
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hoffa28  
#1 Posted : Sunday, September 1, 2013 10:10:03 PM(UTC)
hoffa28

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Hello, I started the wash and all seemed fine. Came back after I thought it was done and lifted the lid and was full of water. The dial looks like it ran through all cycles as it was on the off position. No matter what cycle I put it on nothing happens, but the timer just clicks and continues through the cycles. As it gets to rinse you hear it for a split second try to do something and stops and the timer continues on.

Thank you for the help.
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fairbank56  
#2 Posted : Monday, September 2, 2013 6:43:40 AM(UTC)
fairbank56

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Can't find the wiring diagram for this washer. Open the control panel and provide a clear photo of the wiring diagram which should be either folded up inside the control panel or pasted to the inside of the back panel on the left side inside control panel.

Eric
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hoffa28  
#3 Posted : Monday, September 2, 2013 12:07:42 PM(UTC)
hoffa28

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Is this picture the right one?
hoffa28 attached the following image(s):
image.jpg
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fairbank56  
#4 Posted : Monday, September 2, 2013 1:08:09 PM(UTC)
fairbank56

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Yes, it's very blurry but that's ok, I found the diagram elsewhere. I would check the connections at the motor. You will need to remove the cabinet. Unplug the motor connector, check for corroded/burnt wires/terminals, also check wires/terminals at the motor overload switch. You may have an open neutral at the motor. This would allow the washer to fill and timer to run but no power to motor.

Eric

Cabinet removal: Cabinet removing Whirlpool direct drive washer - YouTube

Motor overload switch:

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