Purchased a new refrigerator. It arrived day before Thanksgiving. Unit runs but won't shut off. On lowest setting it freezes. Frigidaire has sent Authorized technical services here twice, can't fix it. They then made an appointment with A&E for me. A&E called last night to confirm. They called back this morning and cancelled. Now they want me to wait another two weeks before they can send someone. It is now January 6th and I haven't had a refrigerator I can use since Thanksgiving. No one cares!!!

Hello Joe,
Yes, that is the model number (FKCH17F7HW) convertible. You can view the unit here........
https://www.homeeverything.com/w...uct16301/FKCH17F7HW.html

It can be used as a All-Refrigerator or All-Freezer. We have it set on the lowest setting (number 1). It cycled for the first few days we had it (on number 4), then stopped cycling and ran continuously. We dropped it to number 1 when it started doing that. Frigidaire sent Authorized Technical Services to look at it. The technician said he had never seen one like that before. (He's been doing this for 30 years - he said). He ordered a new control unit for it and came back two weeks later and installed it, then left. It started cycling again when we turned it on but within 30 minutes the temp inside was 20 degrees. All our food was freezing, even eggs. We removed all the food into coolers and I placed a bottle of water inside the fridge. The water was freezing within a half hour and the temp had dropped to 8 degrees F. We thought maybe it might be wired backwards, so I switched it over to Freezer. The same thing happened. It doesn't matter where the food is inside, it freezes. Fruit froze inside the crisper.

Authorized will only come every two weeks and only stays for 15 to 20 minutes. The guy tried to tell me maybe I had it plugged in wrong. It's a 3-prong plug. There is only one way to plug the thing in.
I called Frigidaire again and told them this guy could not fix it. They booked an appointment with A&E for January 6th. A&E called on January 5th and confirmed the appointment. The next morning they called and cancelled it. They then told me they couldn't get anyone out here until January 20th. I told them to forget it and called Frigidaire again.

A&E called me back today and said they could send someone on January 27th. It made me blow my cork because this is a new fridge and we have had to live without a fridge since Thanksgiving. She put me on hold and came back and told me they would have someone here on January 13th. I am still waiting to hear back from Frigidaire.
I hope I have answered all your questions.