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Lois Day  
#1 Posted : Tuesday, March 22, 2011 10:28:47 AM(UTC)
Lois Day

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Joined: 3/22/2011(UTC)
Posts: 2

I have a kenmore side by side and it has stop cooling on both sides. Is there a reset on this or is the compressor gone?:confused: The fan runs but it will not get cold. Please help me. Do I have to get a new refrigerator??
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Joe / APP Team  
#2 Posted : Tuesday, March 22, 2011 11:23:15 AM(UTC)
Joe / APP Team

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Originally Posted by: Lois Day Go to Quoted Post
I have a kenmore side by side and it has stop cooling on both sides. Is there a reset on this or is the compressor gone?:confused: The fan runs but it will not get cold. Please help me. Do I have to get a new refrigerator??



Lois,

Can you hear the compressor attempt to start or run ?

Do you hear a loud clicking noise from the back of the refrigerator ?

Try this first,

Open the freezer door and remove one of the lower shelves, look at the back wall of the freezer compartment and see if it is coated with "snowy" frost or ice.
It may be a simple defrost problem, and the evaporator is so clogged with ice, it can't circulate the air.

Let us know what you find, so we can get you up and running.

:) :) :)
Lois Day  
#3 Posted : Tuesday, March 22, 2011 3:37:19 PM(UTC)
Lois Day

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Groups: Registered
Joined: 3/22/2011(UTC)
Posts: 2

The compressor doesn't sound like its running just a small clicking sound from the back of the fridge. I removed the bottom shelf and there was
no snowing or ice, it was pretty dry. What should I do next?
Joe / APP Team  
#4 Posted : Wednesday, March 23, 2011 5:23:36 AM(UTC)
Joe / APP Team

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Originally Posted by: Lois Day Go to Quoted Post
The compressor doesn't sound like its running just a small clicking sound from the back of the fridge. I removed the bottom shelf and there was
no snowing or ice, it was pretty dry. What should I do next?


Lois,

Well, the problem is not due to a defrost problem, but the clicking noise from the back indicates a bad start device or compressor.

If you don't have a multi meter, to test circuits and voltage, your best bet at this point, would be to order and install the compressor relay kit.
( that's a more common failure than a bad compressor )

Part number: AP3083556
Part number: AP3083556


Take your time and follow the instruction sheet, and you'll be fine.

Good Luck,
:) :) :)
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