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touch panel does not work
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Model: GW395LEPS00 Brand: Whirlpool Age: 1 - 5 years
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WAG2170  
#21 Posted : Tuesday, September 16, 2008 1:27:46 PM(UTC)
WAG2170

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Please help, have the same problam, what repair did you do? wag2170@oponline.net thantks in advance
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WAG2170  
#22 Posted : Tuesday, September 16, 2008 1:33:56 PM(UTC)
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Hello Gene, what is Whirlpool talking about with Service Pointer k8178446 for a control panel reading PF. I am unable to use control panel seems locked up, only reading PF. clocks works fine. Whats next. What repaired AGRAYWALL problem..........HELP
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Gene  
#23 Posted : Tuesday, September 16, 2008 2:52:55 PM(UTC)
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What is the complete model number of the unit and the color of the control panel?

Gene.
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WAG2170  
#24 Posted : Wednesday, September 17, 2008 3:08:03 PM(UTC)
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Hello Gene, here is the info you requested to help me. GW395LEPB00
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WAG2170  
#25 Posted : Wednesday, September 17, 2008 3:11:36 PM(UTC)
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Gene, forgot to tell you control panel is BLACK. By the way I have already replaced the circuit board. Still same problem PF
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Gene  
#26 Posted : Thursday, September 18, 2008 12:57:46 PM(UTC)
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WAG2170,

If you can not set up the clock and/or eliminate "PF" after power was reset then, most likely, the problem is a bad membrane switch. I'm assuming when you said "I have already replaced the circuit board" you meant the clock.

- The part number for the membrane switch assembly is AP4263577

Gene.
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WAG2170  
#27 Posted : Saturday, September 20, 2008 4:27:44 AM(UTC)
WAG2170

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GENE, Thanks for your info. I failed to tell you that my Control Panel will not work at all. Lights up and clock works but unable to use any controls on Panel. I see that alot of people are haveing trouble with Whirlpool with this same problem, with panel reading PF, thanks in advance
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johnmou  
#28 Posted : Saturday, September 20, 2008 11:49:18 AM(UTC)
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Go ahead send e-mail to Whirlpool to complain the problem. As more complain to Whirlpool I hope they'll take some action, like "RE-CALL". see below for where to complain.
sample e-mail I send to -
From:
Sent: 8/11/2008 12:23:45 AM
To: whirlpool_customerexperience@whirlpool.com
Subject: Whirlpool.com Email Us Form Submission

Here are more case has the same problem happen after one year warranty, But I
truely belive Whirlpool brand should last much longer, especialy at this higher
level product. see attached post from different web site.
http://forums.**********.com/range-repair/anyone-can-help-wit-my-oven-ctrl-panel-6570.html

http://forum.appliancepartspros...ot-work-2.html#post29679
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Gene  
#29 Posted : Saturday, September 20, 2008 12:24:57 PM(UTC)
Gene

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WAG2170,

Looks like the problem is a bad membrane switch which comes as a part of a new, redesigned control panel.

I do not think Whirlpool will take it as a recall because this problem did not cause any danger to the consumers. Consumers could try to file a group lawsuit which is very hard and takes a very long time.

- The part number for the control assembly (included the membrane switch) is AP4263577

Gene.
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johnmou  
#30 Posted : Tuesday, October 7, 2008 7:41:43 PM(UTC)
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Hi Gene,
can you recommand any one serve San Gabriel city? would you give me a call 626.807.6115? please.
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