I own a very expensive Whirlpool Gold Oven and the touch panel has stopped working.
Whirlpool wants me to pay them $80/hour to come in and diagnose the problem.
can you help me with this?? I Have a [FONT="]GW395LEPS00 and the serial number: XS1303302
Non of the buttons are working and the display reads PF.
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I have the same problem agraywall. I have a Whirlpool Gold Model # GY398LXPS. My control panel has been erractic for the last few months. The current problem is that the off button for the oven will not work. Everything else is functional. I have been pulling out the drawer to pull the plug each time I need to turn it off.
Someone please help us!!
Many thanks!!
I wish only a couple buttons didn’t work. I want to order the touch panel or the control module behind the buttons but I don’t know which one to replace.
I might just order both and return the one that I don’t need.
A couple weeks ago I contact Whirlpool and received absolutely no sympathy from them. I feel totally ripped off.
Ripped off is right. We upgraded to this range when we built our house. Huge mistake. Hopefully someone has an answer.
Hey,
Bad news, I got same problem. May be some one call “Whirlpool” to raise the problem. Let’s get all people has same problem togather. Note: the electrical part can not return from any suppilier.
agraywall,
Most likely the problem with your oven is a bad control panel. In order to provide the right part number I need the color of the control panel.
Gene.
slep68,
Your question answered here: http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/9823-oven-wont-turn-off.html
Gene.
Mine is S00 - S Steel finish.
Hi agraywall,
Is your oven OK now? How do you fix it? Any parts replaced? Would you share with me? Thanks.
or file your complain to follow:
http://www.whirlpool.com/custserv/email_form.jsp
johnmou,
Looks like the cause and the correction of the problem with your range are described in this Whirlpool service pointer.
Gene.
Gene,
Thanks a lot !!
I have the same oven, and the same problem.
I called Gene directly as he is local and he has one of his techs. coming over to fix the issue.
In case others have the same issue down the road I will be sure to post what the fix was.
Gene told me to install the Ferrite Ring and I just tried and same thing. Can you tell me which parts they replaced or adjusted and how much cost you? Send to me - johnmou8@yahoo.com Thank you.
Hi Gene,
Thank you for the help. I received the Ferrite Ring and installed as instruction sheet. But still shown “PF” and same as before the oven not working. Note: my range’s spark module is not next to touch pad control panel, it’s under the left front burnner. But I still install ring over the main wire harness. Please let me know what I should do next? Thanks.
Actually his tech. hasn’t called me back to confirm a time to come fix it yet.
would you let me know after they fix it? thanks.
Ok Gene’s tech. came and replaced the control panel. He noticed that Whirlpool redesigned the structure of the panel. It appears that possibly the ribbon was rubbing on the metal panel, now it’s all one piece. So possible design flaw, that explains a failure after just 1 year.
So you will likely need to buy the $150 control panel.
Thank you for the information. So total cost will be ? and can you let me know the parts number? 
Hi Gene,
Thank you for the information. I search the internet, there are at least 5 cases recently post on internet for the same Whirlpool medel and same problem. Do you think this is a defect from Whirlpool? Is Whirlpool should have some kind responsible? And can you represent us to have some kind deal with Whirlpool?
another case as attached-
http://forums.**********.com/range-repair/anyone-can-help-wit-my-oven-ctrl-panel-6570.html