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Joe / APP Team  
#21 Posted : Friday, June 3, 2011 5:44:35 AM(UTC)
Joe / APP Team

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Originally Posted by: tomkarl Go to Quoted Post
I'll watch for what comes on Monday. If it's the same bracket I'll look at turning the bracket over as you've done. Thanks for the info.



Tom,

If you need to,

Move the sensor assembly forward towards the control panel, and use a wire tie to secure the sensor wire harness to the cabinet middle brace.

Hopefully, the new part will have the proper bracket and you'll be fine.

:cool: :cool: :cool:
tomkarl  
#22 Posted : Tuesday, June 7, 2011 6:39:55 PM(UTC)
tomkarl

Rank: Member

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Joined: 5/24/2011(UTC)
Posts: 23

The replacement motion sensor bracket fits like a charm exactly as indicated in the directions.

I was getting button stuck E2 errors with the first control panel so I installed the motion sensor with the control panel that it came with. No more stuck button errors. The first control panel passed the button/led test so I'm not sure what's going on with it.

Everything is up and running great. I don't know for sure how much it helps, but it appears that the motion sensor is enabling the use of high speed spinning where we couldn't before.

Thanks again to APP and their helpful staff. I'm all set now.
Joe / APP Team  
#23 Posted : Wednesday, June 8, 2011 6:28:30 AM(UTC)
Joe / APP Team

Rank: Advanced Member

Groups: Moderators
Joined: 7/14/2010(UTC)
Posts: 5,222

Was thanked: 1 time(s) in 1 post(s)
Originally Posted by: tomkarl Go to Quoted Post
The replacement motion sensor bracket fits like a charm exactly as indicated in the directions.

I was getting button stuck E2 errors with the first control panel so I installed the motion sensor with the control panel that it came with. No more stuck button errors. The first control panel passed the button/led test so I'm not sure what's going on with it.

Everything is up and running great. I don't know for sure how much it helps, but it appears that the motion sensor is enabling the use of high speed spinning where we couldn't before.

Thanks again to APP and their helpful staff. I'm all set now.


Tom,

Great !!!

We're glad for you. Maybe "Gfalo" will see this post ?

If you still have the "defective" part, hold on to it for us, if you don't receive a return shipping label in 30 days, dispose of the part, if you do receive a tag, could you please let us know, we need to get it out of circulation.

Thanks,

:) :) :)
tomkarl  
#24 Posted : Wednesday, June 8, 2011 7:48:14 AM(UTC)
tomkarl

Rank: Member

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Joined: 5/24/2011(UTC)
Posts: 23

Will do on the return part.

The OP did chime in about the way he mounted his bracket.

Thanks again for your help. I'll let you know if I get a return label.
Joe / APP Team  
#25 Posted : Wednesday, June 8, 2011 10:30:23 AM(UTC)
Joe / APP Team

Rank: Advanced Member

Groups: Moderators
Joined: 7/14/2010(UTC)
Posts: 5,222

Was thanked: 1 time(s) in 1 post(s)
Originally Posted by: tomkarl Go to Quoted Post
Will do on the return part.

The OP did chime in about the way he mounted his bracket.

Thanks again for your help. I'll let you know if I get a return label.


Tom,

Thanks, we'd appreciate it.

:cool: :cool: :cool:
GFALO  
#26 Posted : Monday, June 20, 2011 2:10:56 PM(UTC)
GFALO

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Posts: 7

I did see the post. Would have been great to have the correct part sent, either when I had the problem, or when it was determined I/we had the wrong part.

In any event, what should I do at this point? Will the replacement part be sent and I can return the part I had to adjust to get it working or live with what I have, knowing it isn't correct?

Gery
Joe / APP Team  
#27 Posted : Tuesday, June 21, 2011 5:25:41 AM(UTC)
Joe / APP Team

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Posts: 5,222

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Originally Posted by: GFALO Go to Quoted Post
I did see the post. Would have been great to have the correct part sent, either when I had the problem, or when it was determined I/we had the wrong part.

In any event, what should I do at this point? Will the replacement part be sent and I can return the part I had to adjust to get it working or live with what I have, knowing it isn't correct?

Gery



Gery,

We're working on it at present, Keep an eye out on your EMail. You should be recieving a notice from the parts department confirming the part order and shipping information, in a day or so.

:) :) :)
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