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thronedoggie  
#1 Posted : Sunday, October 3, 2010 7:15:22 PM(UTC)
thronedoggie

Rank: Member

Groups: Registered
Joined: 10/3/2010(UTC)
Posts: 2

We have a GE jvm1540dm1bb model microwave that is installed in our condo (I am not sure of the age, but I put 1-5 years because it looks new)

On Friday the touchpad stopped responding. I unplugged the unit to reboot it, and then the display above the touchpad went into a sort of frozen mode with asterisks in the date/time area and

timer NITE help REM MUTE AMPM (battery pic)

below that.

No button will respond, nor beep. Deader'n a doornail.

What should I do?

thanks,
jim p.
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magician59  
#2 Posted : Sunday, October 3, 2010 7:22:51 PM(UTC)
magician59

Rank: Advanced Member

Groups: Senior Expert
Joined: 8/16/2007(UTC)
Posts: 3,273

You might want to first check the integrity of the power source, as well as for proper polarity. If all's well at the outlet, I would look into replacing the smart board.
Part number: AP3994110
thronedoggie  
#3 Posted : Wednesday, October 6, 2010 7:33:46 AM(UTC)
thronedoggie

Rank: Member

Groups: Registered
Joined: 10/3/2010(UTC)
Posts: 2

Well, I ordered the smart board, assuming that it would come with some installation instructions - but it's just a smart board, in bubble wrap.

Googling hasn't helped me either - all I found when I googled was my own post from the other day :)

Any pointers or links?

thanks,
jim p.
magician59  
#4 Posted : Wednesday, October 6, 2010 10:01:03 AM(UTC)
magician59

Rank: Advanced Member

Groups: Senior Expert
Joined: 8/16/2007(UTC)
Posts: 3,273

Before you take out any parts or disconnect any wires from the old board, make sure your new board matches up with the old one. A good idea is to take a digital photo of the original, so that if yu forget what goes where, you'll have a visual record.
If you can, transfer wire connectors one at a time, from the old to the new.
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