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John Lamb  
#1 Posted : Monday, September 22, 2008 6:29:32 AM(UTC)
John Lamb

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The door locked on my washer & I could nt get it to open after pushing the door realse switch. So I broke the latch forciing the door open I replaced the switch. I put the washer in the clean washer mode & all that happened was the door locked & is stuck now. other then the light on the control panel nothing happened no movement or anything. So in a nut shell I have a washer that won't do anything & the door is stuck closed & will not respond in any way to controls.
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libertyappl  
#2 Posted : Monday, September 22, 2008 9:05:33 AM(UTC)
libertyappl

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If the unit is less than a year old call Whirlpool and have a tech come out.
Nat
John Lamb  
#3 Posted : Monday, September 22, 2008 9:57:51 AM(UTC)
John Lamb

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I got this washer from a friend & he said he got from his boss so I don't have a receipt on it, or any proff how old it is.. So I don't think I will get any warranty work on it... Thanks for replying
libertyappl  
#4 Posted : Monday, September 22, 2008 10:06:39 AM(UTC)
libertyappl

Rank: Advanced Member

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Chances are it's older than a year old so, no.
Sounds like the door lock itself maybe messed up. Did you get an error code?
I wll try to do a little checking on that issue for you.
Nat
John Lamb  
#5 Posted : Monday, September 22, 2008 10:12:41 AM(UTC)
John Lamb

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Nat,

No I didn't get a error code.. I repleced the door look switch & as soon as I hit the start button it locked the door & that where I am at..
libertyappl  
#6 Posted : Monday, September 22, 2008 10:20:54 AM(UTC)
libertyappl

Rank: Advanced Member

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Joined: 8/13/2008(UTC)
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See if this eill help you out a little.
Nat
File Attachment(s):
Duet Job Aid.pdf (1,508kb) downloaded 15 time(s).
John Lamb  
#7 Posted : Monday, September 22, 2008 10:53:58 AM(UTC)
John Lamb

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Posts: 12

Nat,

Thanks I found that earlier & I looked it over at lunch I think I will check the CCU & it functions out.. I think there is where the problem is I think that thing is bad do you know how to get the door to release. I really can't even get to the model number
Thanks for all you help...

John
libertyappl  
#8 Posted : Monday, September 22, 2008 11:01:07 AM(UTC)
libertyappl

Rank: Advanced Member

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Joined: 8/13/2008(UTC)
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If you remove the bottom plate on the front you should then be able to reach up and un plug the door switch wires to open the door.
If you are going to check the CCU, try cleaning the contacts, being careful not to bend them, with a pencil eraser. Sometimes corrosion can cause an issue. Let me know if I can help further.
Nat
John Lamb  
#9 Posted : Monday, September 22, 2008 11:06:28 AM(UTC)
John Lamb

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Posts: 12

Nat,

Thanks I will try to get the door open from the bottom..I will look at the contacts & see if they are dirty.. I may try to look at this tonight & let you know if anything worked....

Thanks for all the help
John
libertyappl  
#10 Posted : Monday, September 22, 2008 11:42:32 AM(UTC)
libertyappl

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Joined: 8/13/2008(UTC)
Posts: 3,097

Keep us posted.
Nat
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