Originally Posted by: DionJ That part # was provided by GE and was shipped by them. Also it is the same board as was in machine originally.
You are probably right! I think what I have is a used board as it arrived packed in bubblepak, unsealed and not in a poly bag, whereas other GE parts I have received in the past have been in a sealed bag with a blue GE logo imprinted.
Maybe this has changed, but every computer motherboard I have bought has always been in an anti static sealed bag.
Now I will give you the rest of the story...
GE Washer started to fill, but after a few seconds, everything stopped and after two minutes panel message was "end".
Booked service call with GE factory service.
Tech arrived and plugged in his diagnostic device which showed a faulty control board. As he did not have a replacement in his van he told me he would have to order one and would return at the end of week to install.
Return visit appointment was set for following Saturday.
Saturday came and went with no show.
Contacted GE service who could not explain why appointment was not kept, but a new appointment was scheduled for the following Monday.
On that Monday I called GE at 7 am to confirm that the tech would be coming that day, and was told that he would.I asked that if it was cancelled that this time they notify me asap. Was told they would but that they would definitely be there.
Monday comes and goes with no tech showing up and no phone calls to explain why not, but when I complain they schedule another appointment for Wednesday.
On Tuesday I open the "new"control board and install it as I needed to do some washing and was not confident that they would even show up the next day. However that board did not fix problem as all lights kept flashing, so double checked all the connections and found everything to be correct.
I then try to verify the appointment for Wed and was told on the phone that it was confirmed. I then received an email regarding that which stated appointment was confirmed and to click a link to view details.When I did so there was no mention of the Wednesday appointment but it showed Friday.
At that point I thought I was going to lose what little sanity I had left, so I cancelled that appointment. I have had it with GE and never want to buy anything from them again. I have just ordered a Kenmore and hope that will resolve the matter. Scrapping a washing machine with less that two years 10 day use goes against the grain, but I now admit defeat.