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glhibbs  
#1 Posted : Thursday, February 16, 2017 10:54:59 AM(UTC)
glhibbs

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My washer dial will rotate and correctly time the wash. But it comes right off when I push Start. So the dial is not engaging somewhere. I can start it manually by pulling on the on/off switch -- pic below.

Is there a simple fix for this. I do not want to replace the whole timer as that is working fine. In some videos, I have seen that there is thin black piece inserted in the white switch piece. Mine does not have that. Otherwise, there doesn't appear to be anything broken/missing on the back of the dial.

Whirlpool has no parts or manual information online for this model, and customer service also told me they had no information due to the age of the model.

https://photos.google.co...2O0Gfg2iR_8yxx1kwoNm35Um

https://photos.google.co...PAMAJZpHHBKkg5rFGGAtZ06t
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ThatGuy  
#2 Posted : Thursday, February 16, 2017 1:04:33 PM(UTC)
ThatGuy

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Here is the timer and there is a video down below that. The important part starts at 1:30. Have you checked the back side of your timer?

Whirlpool WP3951703 Timer - AppliancePartsPros.com

Video

Washer Timer (part #3955651) - How To Replace
ThatGuy  
#3 Posted : Thursday, February 16, 2017 1:06:03 PM(UTC)
ThatGuy

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P.S. your photo links won't work for me.
glhibbs  
#4 Posted : Friday, February 17, 2017 11:25:15 AM(UTC)
glhibbs

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Yes I checked out the video before posting...a new timer costs 128.00 -- which I was hoping to avoid because my timer WORKS. The dial moves to the correct wash setting and the wash time is correct, but when I pull up to start the dial comes off. I just have to pull the "start" switch manually. I was hoping there was a less expensive less complicated fix. I have not pulled out the the console per the video because I have no idea if another part might be the source. I don't want to order the $128 part given the age of the washer, I might as well get a new one as the service call alone will be upwards of $150.
glhibbs  
#5 Posted : Friday, February 17, 2017 11:43:05 AM(UTC)
glhibbs

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One more thing from the video -- it shows a thin black piece in the middle of the timer shaft - my machine has no such part. Maybe it could slip out of place and be pushed back in?
glhibbs  
#6 Posted : Friday, February 17, 2017 11:57:42 AM(UTC)
glhibbs

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ThatGuy  
#7 Posted : Friday, February 17, 2017 12:41:25 PM(UTC)
ThatGuy

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Originally Posted by: glhibbs Go to Quoted Post
One more thing from the video -- it shows a thin black piece in the middle of the timer shaft - my machine has no such part. Maybe it could slip out of place and be pushed back in?


Yes! Open the control panel and see if its still in there.
ThatGuy  
#8 Posted : Saturday, February 18, 2017 11:19:39 PM(UTC)
ThatGuy

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Did you look inside your washer yet?

Here are some pics. Maybe you could find a donor machine in the junk.

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