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Model: 565.13173K701	Brand: Kenmore	Age: 1 - 5 years
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brandinspector		#1 Posted : Sunday, November 24, 2013 9:00:42 AM(UTC)
Rank: Member Groups: Registered Joined: 9/24/2010(UTC) Posts: 9		Does anybody have any thoughts on how to repair my wife's dishwasher? The Normal Wash red light flashes constantly and no other buttons are functional. Can't seem to figure out how to reset/reboot the thing. Was working fine prior. Thanks.
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Appliance Ninja		#2 Posted : Sunday, November 24, 2013 10:44:39 AM(UTC)
Rank: Member Groups: Registered Joined: 11/12/2013(UTC) Posts: 957		Is the light flashing fast or slow? Can you count the number of flashes between pauses, please?
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brandinspector		#3 Posted : Sunday, November 24, 2013 10:57:33 AM(UTC)
Rank: Member Groups: Registered Joined: 9/24/2010(UTC) Posts: 9		Originally Posted by: Appliance Ninja Is the light flashing fast or slow? Can you count the number of flashes between pauses, please? The light has been flashing steady for over a month. I would call it a slow flash. If I hold the cancel button, it flashes faster.
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brandinspector		#4 Posted : Sunday, November 24, 2013 11:00:12 AM(UTC)
Rank: Member Groups: Registered Joined: 9/24/2010(UTC) Posts: 9		Originally Posted by: brandinspector The light has been flashing steady for over a month. I would call it a slow flash. If I hold the cancel button, it flashes faster. There really is no way to count pauses the way it is flashing.
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Appliance Ninja		#5 Posted : Sunday, November 24, 2013 11:07:35 AM(UTC)
Rank: Member Groups: Registered Joined: 11/12/2013(UTC) Posts: 957		It sounds like you have a faulty touch pad assembly. Let's try something. Turn the breaker off or unplug the dishwasher and use a hair dryer to heat the touch pad buttons up until very warm. Rub over each button very firmly several times as you heat them up. Does the behavior change after power is restored, any changes at all?
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brandinspector		#6 Posted : Sunday, November 24, 2013 11:29:02 AM(UTC)
Rank: Member Groups: Registered Joined: 9/24/2010(UTC) Posts: 9		Originally Posted by: brandinspector There really is no way to count pauses the way it is flashing. https://www.youtube.com/watch?v=oKh99-VNnzo A quick video of the flashing. Can see that flashing speeds up after I hold the Cancel button. Thank you.
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Appliance Ninja		#7 Posted : Sunday, November 24, 2013 11:36:41 AM(UTC)
Rank: Member Groups: Registered Joined: 11/12/2013(UTC) Posts: 957		I believe the touch panel is going to need to be replaced. Turn the breaker off or unplug the dishwasher and use a hair dryer to heat the touch pad buttons up until very warm. Rub over each button very firmly several times as you heat them up. Does the behavior change after power is restored, any changes at all? The correct panel is available below. Whirlpool W10083093 Panel-Cntl - AppliancePartsPros.com
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brandinspector		#8 Posted : Sunday, November 24, 2013 2:12:41 PM(UTC)
Rank: Member Groups: Registered Joined: 9/24/2010(UTC) Posts: 9		Originally Posted by: Appliance Ninja I believe the touch panel is going to need to be replaced. Turn the breaker off or unplug the dishwasher and use a hair dryer to heat the touch pad buttons up until very warm. Rub over each button very firmly several times as you heat them up. Does the behavior change after power is restored, any changes at all? The correct panel is available below. Whirlpool W10083093 Panel-Cntl - AppliancePartsPros.com https://www.youtube.com/watch?v=q2Qj8XOPdr4 A video of what I saw after powering back on. When powered back up after heating buttons, Machine started running for about 3 minutes. The Cancel light was lit up in addition to the flashing normal wash light that I started with. I killed the power again after it quit to see what would happen upon restart and the flashing normal wash was the only one that came back on. Still thinking the same thing?
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Appliance Ninja		#9 Posted : Sunday, November 24, 2013 2:21:30 PM(UTC)
Rank: Member Groups: Registered Joined: 11/12/2013(UTC) Posts: 957		Yes, your touch panel is bad and will need to be replaced.
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brandinspector		#10 Posted : Sunday, December 8, 2013 7:56:37 PM(UTC)
Rank: Member Groups: Registered Joined: 9/24/2010(UTC) Posts: 9		Thanks for the info. Part received quickly and the problem was fixed when installed!
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