Rank: Member
Groups: Registered
Joined: 6/28/2011(UTC) Posts: 2
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My Kenmore HE2 front load washer has suddenly stopped bringing water into the detergent/softener dispenser. I have verified that there is water coming from both the hot and cold lines and that they are free from obstruction. The screens are clear and yet there is still no water coming into the dispenser. It is making a noise that sounds like it is trying to let water in, but nothing is coming out. Is there another filter or screen internally that could have an obstruction? Being that it quit suddenly I would be more inclined to believe that there is another issue. Possibly a solenoid that tells it to let water in being bad? We are going to remove the top of the washer tonight to see if there is anything obvious. Unfortunately, Sears service cannot come for over two weeks. I would really like to have a functioning washer sooner then that! :) If anyone know what I need to check, please let me know.
Thanks, Brittany
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Rank: Member
Groups: Registered
Joined: 6/28/2011(UTC) Posts: 2
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We removed the top of the washer and found the arm on the switch - dis was hung. This explains the strange noise because the gears were slipping. I am going to order a new switch and replace it, but for now I can manually help the arm when it start making noise. I believe this was caused from too much weight on the top of the washer. I wanted to post this in case anyone else had the same issue.
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Rank: Advanced Member
Groups: Senior Expert
Joined: 3/29/2009(UTC) Posts: 11,699
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Thanks for posting your fix, that will be very helpful for folks who need the information.
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