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refrigerator repair
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Model: RT18BKXKQ00 Brand: Roper Age: 5 - 10 years
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jeff42  
#1 Posted : Thursday, November 20, 2008 7:28:09 AM(UTC)
jeff42

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refrigerator not getting cold and the freezer freezing and not defrosting, went to appliance store they told us it could be thermostat or some kind of switch.... Also it sounds like it wants to run but hesitates...
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libertyappl  
#2 Posted : Thursday, November 20, 2008 7:36:01 AM(UTC)
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Look on the rear wall of the freezer. Do you see a lot of frost or ice buildup?
It sounds like a defrost issue.

Nat
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jeff42  
#3 Posted : Thursday, November 20, 2008 12:23:17 PM(UTC)
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there is frost buildup but the freezer acts like it is working good other than the frost, the fridge part is not getting very cold and it is turned up...
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libertyappl  
#4 Posted : Thursday, November 20, 2008 12:27:36 PM(UTC)
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Turning it up won't help it. Your frig is having a defrost problem.
Here's the parts breakdown on your unit Model RT18BKXKQ00

You need to test the adaptive defrost timer and defrost thermostat to see which one or if both aren't working properly.

Nat
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jeff42  
#5 Posted : Thursday, November 20, 2008 1:01:15 PM(UTC)
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how would you go about testing that , sorry i know nothing about this kind of stuff....
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libertyappl  
#6 Posted : Thursday, November 20, 2008 1:18:29 PM(UTC)
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Here's your tech sheet it shows the steps to enter test mode. http://servicematters.co...s/wiring/wiring_main.htm

If that doesn't come up for you, your tech sheet should be in your unit, near the compressor or behind the kick plate.

Nat
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jeff42  
#7 Posted : Friday, November 21, 2008 6:57:13 PM(UTC)
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i tried option 2 i did hear a click once any suggestions on what i can do next or should i go ahead and try option 1.... thanks
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libertyappl  
#8 Posted : Friday, November 21, 2008 7:00:36 PM(UTC)
libertyappl

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Can you hear the unit defrosting? i.e. ice popping and cracking. Is the compressor and fans running now?

nat
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jeff42  
#9 Posted : Friday, November 21, 2008 7:01:29 PM(UTC)
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where do you check for defrost heat in the freezer or where? i did hear one click when i was in the test mode...
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jeff42  
#10 Posted : Friday, November 21, 2008 7:03:03 PM(UTC)
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i can hear the freezer running i dont know if it defrosting or not, i did that option 2 on the tech sheet...
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