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brcaldwe  
#1 Posted : Friday, October 22, 2010 8:11:39 AM(UTC)
brcaldwe

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I have a kenmore front load stacking washer that will not drain. I have checked the hoses and replaced the pump. It is still not draining. Any ideas?
Thank you.
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Joe / APP Team  
#2 Posted : Friday, October 22, 2010 8:43:20 AM(UTC)
Joe / APP Team

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Originally Posted by: brcaldwe Go to Quoted Post
I have a kenmore front load stacking washer that will not drain. I have checked the hoses and replaced the pump. It is still not draining. Any ideas?
Thank you.


BR,

We'd have a better idea if you get us a proper model number.

Anything at this point would be a guess and probably not correct.

Thanks,
:confused: :confused: :confused:
brcaldwe  
#3 Posted : Friday, October 22, 2010 9:13:03 AM(UTC)
brcaldwe

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model # 26-40412
item # 02640412000
Joe / APP Team  
#4 Posted : Friday, October 22, 2010 10:16:51 AM(UTC)
Joe / APP Team

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Originally Posted by: brcaldwe Go to Quoted Post
model # 26-40412
item # 02640412000



BR,

Still incorrect, that's not a model number either.

The Model number tab should be on front panel when you open the door

Should look something like this :

123.45678900

Please try again,

Thanks,
:cool: :cool: :cool:
brcaldwe  
#5 Posted : Friday, October 22, 2010 10:32:56 AM(UTC)
brcaldwe

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found it
Model# 970-c45042-00
Serial# xc51718724
Joe / APP Team  
#6 Posted : Friday, October 22, 2010 12:05:19 PM(UTC)
Joe / APP Team

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Originally Posted by: brcaldwe Go to Quoted Post
found it
Model# 970-c45042-00
Serial# xc51718724



BR,

We still have a prolem with that serial number, But

As best I can tell, Since you have a new pump, and it still wont drain,

I would have to suspect a loose or broken wire from the pump to the timer, or a bad timer.

That's the best we can do, until we get a proper model number so we can access the technical information and parts lists,for more accurate diagnosis and repair.

Thanks,

:) :) :)
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