WAG2170,
Looks like the problem is a bad membrane switch which comes as a part of a new, redesigned control panel.
I do not think Whirlpool will take it as a recall because this problem did not cause any danger to the consumers. Consumers could try to file a group lawsuit which is very hard and takes a very long time.
- The part number for the control assembly (included the membrane switch) is AP4263577
Gene.