My wife was washing when the washer lost power. The dryer works. I need help to troubleshoot the problem. I have a multimeter to trace the circuits. I removed the panel above the washer door, can see a wiring harness that comes from below to the switch that controls the cycles. Not sure what other panels I need to remove to access the pump & other components below.The back panels seems complicated to remove, so I’m assuming the front panels & the top of the washer. Which component usually is the one to break down first? I live in a remote area so usually have to do things myself. Never really worked on a stackable before, but I am handy. Any help on this would be much apprieciated. Thanks
Will the washer fill with water? If it fills with water and does nothing else, you likely have a faulty lid switch. If it will not fill with water, you likely have another problem.
Nothing happens when I move the knob to any washer setting,no water or anything. Seems like it is getting no power, but the dryer is working. thanks for the reply.
This machine is kind of different than most, in that the main power (L1) comes in at the motor! It goes in on the M3 connector (black wire), through the thermal protector in the motor and out on M7 (black/red wire) and connects to the timer at T15. So, I would start by measuring the power at the motor connections to be sure we have that power coming in and going out of the motor. The motor may be accessed by removing the two Phillips screws at the bottom of the front panel and grasping the front panel and pulling sharply down. It will then pull off, allowing access to the motor. Let me know what you read for voltage at those motor wires.
I have a connector before the motor that has from Lt to RT-Pur,Gray,Blk with Wht stripe,Grn,Orange,Red,Blk with Red Stripe. The bottom of the connector goes to the motor, which has: white,Brn,Blue, white with orange stripe& a red wire that also is from Lt to RT. on the pump motor there is a connector that plugs into motor, it has a Red with white stripe & a black wire.
I connected a jumper wire to the white common wire where the plug connects to the connector terminal. I then set my multimeter to 120AC & connected the junper wire to the com lead on the multimeter & tested all the wires with the red lead & could not get any voltage from any wire. I tried this on the dryer while running & got 119.8 volts. So I’m assuming there must be a main wire that has a bad connection, but I could be wrong. Any ideas on this. Thanks once again.
Test from the terminal on the motor labeled 3 or M3. Measure from that terminal to ground for 120 VAC. The schematic for your model shows that wire as black, but only pay attention to the M3 or 3 on the motor switch.
I looked at the connector, there is a metal bracket with numbers. There is a notch cut out in the metal bracket, the last number on the left side of the notch is 2 which is a gray wire. So 3 does not have a number because of the notch but the wire next to the gray wire should be 3 & that is a Black wire with a white stripe.& beside that wire is a green wire. Anyhow I connected the multimeter to 200ac,the black lead to a ground & the red lead to the black wire with a white stripe & I had no voltage. So I’m thinking there is no power coming in from this wire. So what is this telling me. Any ideas what this is telling me. Thanks once again for the advice.
You are absolutely correct, nice work! So, you will need to follow that wire to the power source and locate where it is broken. Let me know what you find!
I checked the continuity from the M3 (black/white stripe) to a connector that goes to the timer,water level & temp control knobs. i get continuity to that connector. My wife threw out her mirror so I could not see where it went from the connector. Now is there a trick to pull off the knobs & the face plate if I need to access it from there?
The panel above the washer has two screws at the top, remove them and pull that sloped panel off. That will expose screws at the bottom of the timer console, remove them and the small screws that are in at an angle at the bottom of the plastic end caps. I have the service manual for that machine if you would like me to send you a download link to it.
If you could send me a link, that would be great! Thanks In the mean time I will pull off the panel.
The manual may be downloaded from the link below. Let me know if it downloads okay for you.
I took the panel off. On the connector it changes from the Black with white stripe to a black wire with a red stripe. this wire runs to the timer one that cycles the spin,wash rinse cycles. It has a lot of lint so I may use my small air compressor to blow all the lint away. I get continualty all the way to this timer.I was able to download the manual. Thanks
Okay, so you just need to find out where the voltage is dropping. Sometimes wires will test good measuring continuity but will not carry voltage. Are you comfortable measuring that wire live?
Yes. On the multimeter I will set it to 200 ac use the black lead ona ground some where on the frame & the red leadto the black wire with the red stripe, is that correct?
Correct, just be careful while working with live voltage.
I checked the voltage. I am not getting voltage to the connector or to the timer. I am also not getting voltage to the main red wire that feeds every thing from the main plugin. I set it to 500ac. I get 120 volts to the black wire that feeds every thing from the plug. It must be from the main plug or in the electrical box that the plug is wired to. Probably lint buildup or something.
That is odd that the dryer works well. I would check the main power at the cord. Look for any burnt wires, etc. If the dryer works fine, it has to be an issue after the cord terminals.
I found the problem. I am not getting power through the receptacle that the plug plugs into. Have to buy a new receptacle. Thanks for all your help. Very much apprieciated.
That is great news, very well done! Save that manual in case you need it in the future. Have a great weekend!