Keep us posted.
Gene.
Keep us posted.
Gene.
Model:GSL25JFRF BS
Serial:GH217579
Is this one covered for a mother board replacement?
What do you do when no service and repair manual is available?
Hi RocketRepair,
What exactly is wrong with your refrigerator?
Gene.
Model: GE PFS22SBSBSS Serial #: AL059537 Purchased 04/2006
Control Board: GECP DOM - EBX1069P005 WKKT Model No.: 0158-04-03
GEA Part No.: 200D4860G015
I have a problem similar to dokken. Condensor fan spins slowly or not at all. Measured 13.5 VDC at pin 8 on J2 and 4 VDC at pin 5 on J2. Unplugged fan and pin 5 went to 13.5 VDC. Cooled condensor with external fan and pin 2 dropped slowly from 0.4 VDC to 0.0 VDC after condensor shut off. Voltage at pin 4 (evap motor) at 10.15 VDC also dropped slowly to 0.0 VDC after condensor shut off. I called GE consumer relations (800 386 1215) and after navigating through their system, I was told that there would be no cost for service call and board replacement.
Hi there, I found this forum last night after my fridge started clicking every five seconds and warming up. ![]()
The building I live in is not yet two years old (same goes for the appliances). This morning when I spoke with the building manager to see if anyone else had the same issue, she said that hers started clicking a few weeks ago. The problem (just like this forum suggests) was the control board, which needed to be replaced at a cost of about $300.
Abadfish66, if you are still out there, could you tell me if my board would be covered under warranty, or what the replacement part number would be? (Model: GDS20KBSBBB)
Also, what does one need to say, or who should one talk to in order to get this warranty??
Seveneven…Your board is covered and will be replaced free of charge as long as it’s under 3 years old. Just call GE at 1-800-432-2737 and schedule a repair, let them know it is a no cool refer and they will get someone there asap. No need to mention anything to them about any thing other than that. The call takers do not have the info I do, but the service tech that comes out will, so you are good to go. Hope that helps.
Not sure about your building managers refer. If hers did not fall under the model# and serial# range then she got charged correctly.
Abadfish66…thanks for the fast response!
I’m in Canada - will that exclude me from warranty coverage? My building manager contacted Mabe at 1-800-361-3400 (which was the contact info listed on the refer manual). If I contact GE directly using the number you listed, will I stand a better chance?
I don’t know how that would work, all the warranty info says for the United States only and all I have is based in the USA. Don’t you guys up there use 240 volts to run refrigerators there? I know GE manufactures refers for Canada, and they are 240 volts.
Hmmm…well the fridge I’ve got is 120V. Maybe 240V is used for older buildings?
I guess that I will contact GE Canada and see what they say…thanks for your help! If you come across any warranty lists for Canada, let me know… ![]()
In case I have no luck with the warranty in Canada, could you tell me the part number for the control board and if it’s available from APP? (Model: GDS20KBSBBB)
abadfish66,
Read through the whole thread on the noises from the main board and the free board replacement program. Called GE to see if mine qualified and the guy was, of course, completely worthless. He couldn’t refer me to anyone technical who could check to see if mine was covered or not. Can you tell me if it is?
Model #GSH25JFRF
Board WKKT Model #0158-00-04
Board GEA Part #200D4854G013
Purchased 11/2006
I just want to make sure ahead of time, because for the cost to have the tech drive to my house I could buy the board. I’m not into wasting time or money.
If the board is covered, I just call the 800 number you gave and schedule an appointment?
Dave
davetodd, I need the serial# of the refrigerator
Sorry, meant to include that. It is LH207769.
Thanks.
DaveTodd..Yes, under 3 years old the repair is free.
Excellent news! Thanks a million for your help.
Badfish,
Last night I scheduled and appointment online with GE. First available was 5 days away! In the remarks block I added the symptoms, the mention of the free replacement program, and the “no cool”, as you suggested. Got a call at 7:00 this morning from the local tech who said he could fit me in this afternoon. He was in and out in about 5 minutes and swapped my bad board with a [COLOR=#23578d]WR55X10552[/COLOR][COLOR=black]. The unit is back to its old self again.[/COLOR]
[COLOR=black][/COLOR]
[COLOR=black]Thanks a million for all your help. I’ll definitely be telling others about this site![/COLOR]
Us GE tech’s are good:)
I’ll second that - you GE techs are good…so how about spreading some of that knowledge and helpfulness to the rest of the company! ![]()
I had no luck confirming the warranty status of my board here in Canada - just attitude and confused responses: “warranty program, what?” Maybe if I had taken the chance and scheduled a service call, the tech would have known what was going on. But seeing as how other tenants in the building had already failed to get their boards replaced by GE Canada under warranty, I decided to spend half as much and just pick up [COLOR=black]WR55X10552 from a parts outlet (would have bought it from APP, but alas…no international shipping).[/COLOR]
[COLOR=#000000]Anyways, just wanted to say that the advice on here is great! Even though I didn’t get a free replacement, I still did save a bundle. Thanks![/COLOR]