Hi - For my Whirlpool Cabrio WTW6600SBO, I installed 4 new suspension rods this evening and then did a load of pool towels. No matter what I do, i cannot get the washer to complete a full cycle. It always ends up unbalanced.

Prior to replacing the suspension rods, if I "bounced" the drum down with my hand, I could see the drum would bounce up and down a few times. Now that I have the new suspension rods in, if I "bounce" the drum, I can see it only bounces once and comes to a stop like it should.

Is there anything else I need to consider here? the washer has been working great up until like 3 months ago.

Also, i washed a full load of laundry without the pool towels and it worked fine. So, I know the pool towels are much heavier but I still feel I should be able to spin more than 3 or 4 towels at a time after rebalancing the load, too.

This washer is easily 15 yrs old...maybe I just got my monies worth out of it and it's time to be replaced???

Thanks in advance for your replies!
Kevin

I ran the washer with nothing in it and still goes unbalanced.

I made this video too...

Any ideas?

Thanks!
Kevin