Rank: Member
Groups: Registered
Joined: 10/19/2009(UTC)
Posts: 83
|
I'll try to keep this short. I have a GE 1660 microwave that was one month short of expiration on the magnetron, when it went bad. I called GE about it, and they said I had to go through an authorized service center to get the warranty on the magnetron. They would not send the part to me. They gave me the name of a place near my house. so I gave them a call.
They told me that whether I brought it to them, or they came to my house, it was going to be a $75 service charge. I asked them what the labor charge would be on the magnetron, and I was told the total bill would be around $110. Knowing what microwaves cost, I decided to let them do the repair. This is one of those microwaves that require a metal frame to vent it on the top and bottom. It fits into my kitchen's cabinetry.
The magnetron comes in, and the service center tells me that instead of the $40 labor I was originally quoted, it will now cost me an additional $40 labor, because they misquoted the labor charge. So now it is going to cost a total of $160 to repair the microwave. I told them had I known that I would have never pursued the repair. The service center is not budging on the charge, and I am out $75.
What can I do about this service center ? I have tried to get the part from them, but they will not answer the phone.
GE has given me a $50 coupon towards the purchase of a new microwave, but they no longer make a microwave that fits in the $100 metal frame I have for my cabinet.
Anyone ?
|
|
|
|
|
|
Rank: Advanced Member
Groups: Senior Expert
Joined: 2/29/2008(UTC)
Posts: 19,638
Thanks: 1 times
Was thanked: 11 time(s) in 11 post(s)
|
Your Model Number looks incorrect usually they are a combination of letters and numerals.
Please check it.
I can find nothing using just 1660.
PS: You are in the wrong forum, there is a Microwave Repair forum |
THIS FORUM IS DEAD!!!!!!! |
|
|
|
|
|
Rank: Member
Groups: Registered
Joined: 10/19/2009(UTC)
Posts: 83
|
|
|
|
|
|
|
Rank: Advanced Member
Groups: Senior Expert
Joined: 2/29/2008(UTC)
Posts: 19,638
Thanks: 1 times
Was thanked: 11 time(s) in 11 post(s)
|
|
THIS FORUM IS DEAD!!!!!!! |
|
|
|
|
|
Rank: Member
Groups: Registered
Joined: 10/19/2009(UTC)
Posts: 83
|
Thanks ! But @ this point it is not feasible for me to buy a magnetron and repair the microwave. I was just looking to see if anyone had ever been able to receive the "free" warranty part from a GE approved appliance repair shop. I was fine w/ $110, but when they changed the labor cost after we agreed on the $110, it became less feasible to repair.
|
|
|
|
|
|
Rank: Advanced Member
Groups: Senior Expert
Joined: 2/29/2008(UTC)
Posts: 19,638
Thanks: 1 times
Was thanked: 11 time(s) in 11 post(s)
|
Sorry I misunderstood your predicament.
I would try a different GE authorized service depot. |
THIS FORUM IS DEAD!!!!!!! |
|
|
|
|
|
Rank: Member
Groups: Registered
Joined: 10/19/2009(UTC)
Posts: 83
|
I've already spent $75. Another service center is going to cost that plus labor. On top of all of that, GE will not send out another magnetron.:(
|
|
|
|
|
|
Rank: Member
Groups: Registered
Joined: 10/19/2009(UTC)
Posts: 83
|
I've already spent $75. Another service center is going to cost that plus labor. On top of all of that, GE will not send out another magnetron.:(
|
|
|
|
|
|
Forum Jump
You can post new topics in this forum.
You can reply to topics in this forum.
You can delete your posts in this forum.
You can edit your posts in this forum.
You cannot create polls in this forum.
You can vote in polls in this forum.
Important Information:
The AppliancePartsPros.com uses cookies. By continuing to browse this site, you are agreeing to our use of cookies.
More Details
Close
