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Dee1956  
#1 Posted : Saturday, August 2, 2014 11:39:22 AM(UTC)
Dee1956

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Hello, I am looking for help. We have only had our dishwasher for 8 months. In that time 3 control boards have had to be replaced.

I was concerned so started looking for help for this problem.
Is there a "fix" for this control board that seems to be shorting out and then has to be replaced? We paid quite a bit for the dishwasher and did not expect to have so many service calls in such a short amount of time. Especially for the same problem.

Thank you, D
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denman  
#2 Posted : Wednesday, August 6, 2014 2:36:23 AM(UTC)
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I do not know of a fix/update for the problem you describe.

Is the unit on a separate line/circuit?
If not that may be causing your problem re: there are voltage spikes on the line and that is blowing the boards.
It is not uncommon for people to hook the unit up to the garbage disposal line ao another line that has appliances on it. This is not a good idea.

If a separate line cannot be run to the dishwasher I would try the following.
Add an electrical receptacle to the line.
Then install a line cord to the dishwasher instead of hard wiring it.
Make sure the line cord is 3 prong and it can take at least 15 amps.
Also get yourself a surge protector that also will handle 25 amps.
Plug the surge protector into the receptacle and then the dishwasher into the surge protector.
THIS FORUM IS DEAD!!!!!!!
Dee1956  
#3 Posted : Wednesday, August 6, 2014 5:48:26 AM(UTC)
Dee1956

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Thank you very much for your answer, we will try what you have suggested.
In the meantime I have been reading that this is a common problem. I have read that fires have been starting from this control board and in fact there is a website called kitchenaidfire We have an older home, in case of fire,the only way we would be able to turn off the dishwasher is to run down stairs and trip the breaker so we are having a switch installed in case something goes wrong.

I have read about a strap that can hold the control board and components together to keep them from vibrating loose and wonder if that might help us.

We are also looking into getting a mechanical dishwasher vs this one with all the added features that can go wrong.

Would you mind suggesting a dishwasher?

Thank you again, Dee
westom  
#4 Posted : Wednesday, August 6, 2014 7:30:42 AM(UTC)
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Originally Posted by: Dee1956 Go to Quoted Post
Would you mind suggesting a dishwasher?
Recently bean counter types merged many white appliance manufacturers into one company. Then sold off many of the newer innovations. For examle, Maytag's Neptune was sold to S Koreans.

With Kitchen Aid, Maytag, Hotpoint, GE, and many other names now being designed by buseinss school graduates - not product people (ie engineers), white appliance quality has taken a sharp downturn. Better quality is now starting to come for S Korean manufacturers including LG and Samsung. Find latest issues of Consumer Reports for details - to discover which ones

Any controler damaged because it was on the same circuit as a garbage disposal or something else is defectively designed. Even protection already inside the controller should be superior to what any surge protector does. If building wireing does not have a fault (ie floating safety ground), then the controller board should suffer major anomalies and work just fine.

Electronics are not suspect. It is who has now designed the latest products. Once companies are dominated by finance types, quality diminishes many years later. The past ten years have seen those symptoms in the white appliance industry that was once so reliable.
denman  
#5 Posted : Wednesday, August 6, 2014 7:49:36 AM(UTC)
denman

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Sorry but I do not recommend units.
I am not the luckiest guy on the block so anything I would recommend would probably blow up a week after the warranty expires.

I can tell you that getting a mechanical unit will be difficult as most units now include a control board.

I did miss some things on this unit as I was looking up a KUDS301XSS and it is more likely to be a KUDS30iXSS.

Do you know if there was moisture around the control board (between the inner and outer covers of the door).
I did find some info that there has been problems with the vent system.
Later models in this series do not have a vent.
SS0 to SS6 include a vent.
SS7 to SS9 do not have a vent.
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Dee1956  
#6 Posted : Wednesday, August 6, 2014 10:39:07 AM(UTC)
Dee1956

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Hello thank you to both of you for your excellent answers.

Yes, there was moisture in the control board. I was hoping to find some kind of fix. If the control board is not water proof I don't see what we can do.

We found out that in order for this dishwasher to be declared a lemon, the service calls have to be reported to Whirlpool.
We would not have known this as ours is a Kitchenaid DW

The store we purchased it from is denying knowledge of any problem. They do not want to hear it.

Your responses have been invaluable. We will be buying our future parts from you. I see that other customers are watching videos to see how to repair their own appliances. We will be forced to do that as well. Labor to replace the control board is $250.00; ridiculous when it only takes 4 minutes to replace.

Whirlpool et al should be embarrassed to have this awful product.

Thanks again, Dee
denman  
#7 Posted : Wednesday, August 6, 2014 11:53:17 PM(UTC)
denman

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See the attachments for info which may be useful to you.
Note that the tech sheet is for a unit that includes a vent.
File Attachment(s):
KUDS30I.pdf (963kb) downloaded 12 time(s).
Moisture.pdf (1,102kb) downloaded 10 time(s).
Fan info.pdf (549kb) downloaded 11 time(s).
THIS FORUM IS DEAD!!!!!!!
Dee1956  
#8 Posted : Thursday, August 7, 2014 3:09:44 AM(UTC)
Dee1956

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Thank you so very very much, I will get back to you to let you know what happens, if you don't mind.
We think we are in for many problems in the future.
My parents and I really appreciate your help very much.
This site is a godsend to us.
Bless you
Dee
Dee1956  
#9 Posted : Thursday, September 4, 2014 1:49:16 AM(UTC)
Dee1956

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Hello, I wanted to come back to let you know that the dishwasher is now on its own electrical line. Also a switch has been installed under the sink so that the dishwasher can be turned off there vs at the circuit breaker in the basement. We are no longer using the dryer feature.

We have mad many accommodations to try to keep this dishwasher working. As soon as the dish washer stops running we switch it off. We are worried about fire as seen on the kitchenaidfire.com site.

While we do not feel we should have to do this with a DW that cost us $1K we don't have much choice. The seller is denying there is a problem. We also found out that in order to invoke the lemon law the manufacturer has to receive the reports, not just the seller.

Thank you again for your help
bobhughes  
#10 Posted : Sunday, November 9, 2014 8:04:43 PM(UTC)
bobhughes

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I'm sorry about what happened to your dishwasher. I understand how frustrating this may be on your part, especially because it cost you a lot. In addition to that, you have to pay for replacement of parts. I will probably be as frustrated as you are if I experienced that too. Sadly, I have no idea as to how we resolve that concern. Using things signifies that they may eventually bust. When and if they bust, you should think about downgrading your appliances, rather than replacing them. Article resource: Don't replace, downgrade.
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