Customer Support 7 days a week

Welcome Guest! You can not login or register.

Notification

Icon
Error

Options
Go to last post Go to first unread
rwalker310  
#1 Posted : Wednesday, January 1, 2014 4:24:48 AM(UTC)
rwalker310

Rank: Member

Groups: Registered
Joined: 1/1/2014(UTC)
Posts: 1

Door friction pads (OEM #AP3175245 )keep breaking and falling out of dishwasher, causing door to slam down after disengaging from lock position. They appear to have lacerations on one side as if continuous use of door rubs against them and eventually slices them open, causing them to drop to floor under appliance. Whirlpool has already replaced both under warranty but now that appliance is just over a year, I must replace on my own. *Question: has anyone else had this problem and do they know what is causing the part to be destroyed within months of it's installation?
Sponsor
See inside of your appliance - diagrams and part photos for virtually every model.

powered by AppliancePartsPros.com
 
wdinpcfl  
#2 Posted : Wednesday, January 15, 2014 5:29:11 AM(UTC)
wdinpcfl

Rank: Member

Groups: Registered
Joined: 1/15/2014(UTC)
Posts: 2

I have the same model and less than a year old. I found the right side friction pad on the floor last night. I've already scheduled a service call to replace it. After doing a search online, this is a common problem with many brands of dishwashers, not just Whirlpool. I don't know why if this problem is so frequent they don't modify the part to allow them to last longer.
wdinpcfl  
#3 Posted : Friday, June 20, 2014 4:28:19 AM(UTC)
wdinpcfl

Rank: Member

Groups: Registered
Joined: 1/15/2014(UTC)
Posts: 2

[COLOR="Red"]UPDATE:[/COLOR]

It's now five months since this friction sleeve was replaced. Last night I found the replacement broken and on the floor again. I have an extended warranty on this unit, so it will be repaired by my dealer. My next step will be a letter of complaint to Whirlpool. Apparently, this is a product defect and should be corrected.
Guest  
#4 Posted : Saturday, July 31, 2021 10:50:37 AM(UTC)
Guest

Rank: Guest

Groups:
Joined: 8/10/2018(UTC)
Posts: 0
United States
Location: 99556

Was thanked: 4 time(s) in 4 post(s)
I have the same issue with the friction pad after 1 month of install. Ridiculous
Guest  
#5 Posted : Thursday, December 16, 2021 9:19:51 PM(UTC)
Guest

Rank: Guest

Groups:
Joined: 8/10/2018(UTC)
Posts: 0
United States
Location: 99556

Was thanked: 4 time(s) in 4 post(s)
Complain to Whirlpool. If enough people complain, they may issue a "service bulletin" (recall) for this terrible design.
Guest  
#6 Posted : Tuesday, July 11, 2023 6:45:20 AM(UTC)
Guest

Rank: Guest

Groups:
Joined: 8/10/2018(UTC)
Posts: 0
United States
Location: 99556

Was thanked: 4 time(s) in 4 post(s)
YUP, same issue. Going on round two of replacement pads within 15 months.
Users browsing this topic
Forum Jump  
You can post new topics in this forum.
You can reply to topics in this forum.
You can delete your posts in this forum.
You can edit your posts in this forum.
You cannot create polls in this forum.
You can vote in polls in this forum.