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I have a JennAir stove with a faulty touch pad. The 3,6,9 buttons no longer work. I found a part on line known as the panel overlay. Is the problem likely to be corrected if I replace the panel overlay?....or do I need to replace the "clock" that contains all the circuit connections? I already tried removing/putting back the ribbon cable from the "ribbon connector" with no results. PART # 74008652, BLACK (The part I believe I need unless someone tells me otherwise.)
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Most likely the problem is a bad clock overlay (aka a control panel or a touch pad), but there is a small chance for the clock to be bad as well. Here are the breakdown diagrams and replacement parts for the Jenn Air range Model JGR8775QDB
Gene.
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This is a common problem. Mine has "burned up" twice in less than a year, and the oven less than 2 years old. If you look at the ribbon cable, I bet you will see a burn mark and part of the metal worn away. Whirlpool/Jenn-air recommend insulating the ribbon cable. But of course you need a new touch pad first....if you can find one that is not back ordered for a month or two. At least the parts come with a five year warrenty, and I was lucky in that Jenn-air is covering the service call even though it is past the one year service warranty - they obvious know that this is a design defect!
Good luck
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I did order the part and put it in myself. Hopefully, it will last longer than yours did. My ribbon cable did not appear damaged. I may try insulating it before it melts again. I'm glad I made it through Thanksgiving! Originally Posted by: Northindy  This is a common problem. Mine has "burned up" twice in less than a year, and the oven less than 2 years old. If you look at the ribbon cable, I bet you will see a burn mark and part of the metal worn away. Whirlpool/Jenn-air recommend insulating the ribbon cable. But of course you need a new touch pad first....if you can find one that is not back ordered for a month or two. At least the parts come with a five year warrenty, and I was lucky in that Jenn-air is covering the service call even though it is past the one year service warranty - they obvious know that this is a design defect!
Good luck
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Originally Posted by: tryingtofixit I have a JennAir stove with a faulty touch pad. The 3,6,9 buttons no longer work. I found a part on line known as the panel overlay. Is the problem likely to be corrected if I replace the panel overlay?....or do I need to replace the "clock" that contains all the circuit connections? I already tried removing/putting back the ribbon cable from the "ribbon connector" with no results. PART # 74008652, BLACK (The part I believe I need unless someone tells me otherwise.)
The ribbon on my Jenn-air jes9800 has a crack in it. What to do?
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Originally Posted by: JudyB The ribbon on my Jenn-air jes9800 has a crack in it. What to do? The control panel has to be replaced. If you need the correct part number, post the end of the model number, the serial number and the color of the control panel. Gene.
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Originally Posted by: Gene The control panel has to be replaced. If you need the correct part number, post the end of the model number, the serial number and the color of the control panel.
Gene. Yup...A new control panel includes a new ribbon. Tryingtofixit
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