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Originally Posted by: hosic  Perfect thanks! Im gonna print it out at work tomorrow cause my screen is way to small to scroll around and try to read it :)
What i wanted to ask was on the release door for the soap, it connects to what i thought was the wax motor? When the plunger retracts it pushes that door arm forward to open the soap door, you can manually do it. If your thinking a solenoid opens the soap, is what i think is the wax motor something else? The parts breakdown shows the dispenser having a solenoid. The place I see a wax motor being used is on the vent in the door. Below is a picture of the back of the dispenser. The white device on the right hand side is the solenoid. 
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Rank: Member
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Joined: 8/31/2009(UTC)
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Hello and thanks for the assistance. I did test the solenoid and it does have the proper Ohms, also did run power to it and it does activate so that parts good. Did test the wires in the circuit and there are no opens in the circuit so the wires are good. Any direction you might recommend to check out next? Thinking i might hook up a meter to the dispensor solenoid and confirm the max volts its getting during its cycle, should it get a complete 120v?
Thanks for the help
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Rank: Advanced Member
Groups: Moderators
Joined: 8/5/2009(UTC)
Posts: 393
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Originally Posted by: hosic Hello and thanks for the assistance. I did test the solenoid and it does have the proper Ohms, also did run power to it and it does activate so that parts good. Did test the wires in the circuit and there are no opens in the circuit so the wires are good. Any direction you might recommend to check out next? Thinking i might hook up a meter to the dispensor solenoid and confirm the max volts its getting during its cycle, should it get a complete 120v?
Thanks for the help Going to have to say "I think so". Now that you've got it opened up, what's the voltage rating stamped on the solenoid? They are usually marked. If it says 120v on it then yes to your question. If you're not getting that to it, then check your wiring back to the board, if it's good, I'd say you have a board issue. I noticed a triac on the board feeding the dispenser, they sort of act like a "gate valve". If it's part of the board then the entire board would need to be replaced.
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Rank: Member
Groups: Registered
Joined: 8/31/2009(UTC)
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So i'll give you a update. Last night after puting everything but the cover together i ran that tech diag program that goes through all the cycles. When it got to the time to test the dispensor system, the solenoid actually worked and i had 120V going to it then once the solenoid retracted(normal postion), volts left. Did a full load on normal and it actually opened the dispensor door. Weird?
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Rank: Advanced Member
Groups: Moderators
Joined: 8/5/2009(UTC)
Posts: 393
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Originally Posted by: hosic So i'll give you a update. Last night after puting everything but the cover together i ran that tech diag program that goes through all the cycles. When it got to the time to test the dispensor system, the solenoid actually worked and i had 120V going to it then once the solenoid retracted(normal postion), volts left. Did a full load on normal and it actually opened the dispensor door. Weird? Don't have an answer. Loose wire? Intermittent board issue? Glad it worked and hope it stays working.
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