If you don't hear the water inlet valve on the back when you try the water I would check the micro switch in the dispenser. part 14 or the control switch part 18 on this diagram. http://www.appliancepartspros.com/sect/8/l/p/8lpv3mh7jj.gif

Lake Worth,

Sounds like my problem. (see starlifter post of today 5/11). Did the switch solve your problem? How did you get the face off?

Thanks,

Mike P.

Starlifter,

The problem was not the switch. The plastic pins/tabs that hold the switch to the bracket broke off. So the lever could not activate the switch. I order the bracket (part # AP2988571 if you have the same model fridge) and replace it. I also installed the new switch since i had the hole thing taken apart. Problem solved. There are two slots on the bottom of the face plate. Stick a knife into the slots and pry it loose then lift the face plate. There are two tabs on the top of the face plate that slide into the molding on the door.

I have the same problem wiht KSSS48QHX00 KitchenAid fridge. Took all day to figure out that I have to just pull hard on the front panel - no screwdriver slots in my model. When I did, some things fell out - I assumed I broke it but in fact it was one thin holding bar on the plastic bracket. The 2 pins also fell out, along with the translucent z shaped holder that keeps the micro-switch in place. This is a poorly designed part - very weak way to hold the switch in place and obviously a thirsty push of the water dispenser broke all 3 parts. So I will be ordering this part as well.