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Model: JDB 1090 AWB Brand: Jenn-Air Age: 1 - 5 years
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bkm  
#11 Posted : Saturday, January 22, 2011 11:19:34 AM(UTC)
bkm

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I already bought my first non-Maytag/Whirlpool appliance (a 36" gas cooktop). I'm phasing out my J/A stuff because it's phoney for premium.
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Ztirfmaub  
#12 Posted : Monday, April 2, 2012 1:37:38 PM(UTC)
Ztirfmaub

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Originally Posted by: guzzlinhemi Go to Quoted Post
[ote=bkm;228362]I have the exact same problem (obviously because the design of the tine latch (#13) was flawed and cracks. But the replacement does not fit. Jenn-Air's parts reference is in error and calling customer service with the problem just leaves them baffled because they only know how to look up the same reference we do. We go to the supervisor and they can't help either.

tywraps arethe way to repair this dishwasher as you will need to buy the entire assembly to make each of the racks work since it is a pressure fit on the side of the rack and they made the racks slightly different to fit the new and improved tines...as far as customer service, they are useless. they look at the manual that shows the new tines and dont have any idea on what you are saying. wonder if their reps ever come onto these forums and review peoples thoughts as customers are lost with poor customer service.
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wynpalmer  
#13 Posted : Saturday, November 3, 2012 11:27:57 AM(UTC)
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I have exactly the same issue and went through the same process of replacement part purchase and subsequent revelation.
I guess that tie wraps are the only alternative to c.$250 of new upper rack.
What a pain!
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Ztirfmaub  
#14 Posted : Sunday, November 4, 2012 11:07:57 AM(UTC)
Ztirfmaub

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I found the correct parts, but they are Whirlpool parts, not Jenn-Air. The top rack tine latch is W10257558 and the bottom rack latch that also broke is W10191636. Those parts work perfectly.
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