I just noticed, the clock does not seem to keep time accurately anymore either

Yes, that seems to be the consensus,
I am picking the part up Friday and installing,
it seems easy enough, two screws holding in, and plugs into the board,
kinda like computer work, should be able to do it

Thanks for the response!

Phil

Gene,
it worked wonders, picked up the part, 150$ plus tax, put it in in 10 minutes, saved myself a 269$ repair visit (parts & labor) oven works now, I will let others know, Whirlpool changed the faceplate so the buttons are in different locations, but they work regardless :)

So, happy as can be, 10 minute repair job, and can cook again :)

Phil

Yeah man, sounds like the control panel might have gone out, listen to it, when you set the oven temp and hit start, for clicks, if you don't hear clicks your control panel is out and needs to be replaced.

Model number: CPLEF398CCB

Serial number: VF32516030

We showed the appliance to a mechanic and he diagnosed that the control panel was deffective and he ordered a new one and he replced it but the keyboard did not work. Before he replaced the part the keyboard was somewhat working, the left side keys were working and the right side keys were working on and off. Now nothing is working. I am wondering if the problem was with the keyboard all along and not with the control panel. The guy has not been back, it's been two weeks. He took our old control panel and his new part is still there on the unit. Any suggestions. please!

Thanks