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AnneKenzie  
#1 Posted : Thursday, June 18, 2015 12:01:29 PM(UTC)
AnneKenzie

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Washer started making high pitch whirling sound when it hit the spin cycle. It will not spin- it will drain water while making the sound but feels like the agitator is seized up.

Any suggestions?

Thank you.
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Simon / APP Team  
#2 Posted : Thursday, June 18, 2015 12:32:11 PM(UTC)
Simon / APP Team

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Hi, Anne.

To diagnose this problem it's very important to know if the washer agitates?

Thank you.

Simon.
AnneKenzie  
#3 Posted : Thursday, June 18, 2015 12:35:13 PM(UTC)
AnneKenzie

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It does not agitate.
Simon / APP Team  
#4 Posted : Thursday, June 18, 2015 12:49:47 PM(UTC)
Simon / APP Team

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In that case you need to replace the motor coupling:

Part number: AP3963893
Part number: AP3963893


Just follow the instructions in the video.

Good luck. Please keep us posted of the results.

Thank you.

Simon.
AnneKenzie  
#5 Posted : Thursday, June 18, 2015 1:13:47 PM(UTC)
AnneKenzie

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Okay. Thank you for your help!
Simon / APP Team  
#6 Posted : Thursday, June 18, 2015 1:48:55 PM(UTC)
Simon / APP Team

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You are very welcome.
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