Customer Support 7 days a week

Welcome Guest! You can not login or register.

Notification

Icon
Error

Options
Go to last post Go to first unread
janus5  
#1 Posted : Monday, May 4, 2009 2:00:18 PM(UTC)
janus5

Rank: Member

Groups: Registered
Joined: 5/4/2009(UTC)
Posts: 6

I'm trying to replace my bottom rack on dishwasher and the rack is available w/out rollers. Rollers are discontinued. Any idea on what to use in place of them?
Sponsor
See inside of your appliance - diagrams and part photos for virtually every model.

powered by AppliancePartsPros.com
 
Gene  
#2 Posted : Monday, May 4, 2009 3:36:30 PM(UTC)
Gene

Rank: Advanced Member

Groups: Senior Expert, Administrators
Joined: 7/19/2007(UTC)
Posts: 27,455

Was thanked: 4 time(s) in 4 post(s)
Rollers (aka a wheels) for this dish rack are still available as well as axles and Appliance Parts Pros has all of them in stock.

- The part number for the dish rack is AP3102978

- The part number for the roller (you have to order 8) is AP3040003

- The part number for the axle (you have to order 8) is AP3042879

Here are the breakdown diagrams and Replacement parts for WHIRLPOOL KDI16 | AppliancePartsPros.com

Gene.
janus5  
#3 Posted : Monday, May 4, 2009 6:36:47 PM(UTC)
janus5

Rank: Member

Groups: Registered
Joined: 5/4/2009(UTC)
Posts: 6

When I called for parts I was given another part number and told they were not available or were there any substitutes. Are the numbers you have given me replacements?
Gene  
#4 Posted : Monday, May 4, 2009 8:45:31 PM(UTC)
Gene

Rank: Advanced Member

Groups: Senior Expert, Administrators
Joined: 7/19/2007(UTC)
Posts: 27,455

Was thanked: 4 time(s) in 4 post(s)
Whom did you call? These part numbers came up by the model number you posted.

Gene.
janus5  
#5 Posted : Wednesday, May 6, 2009 11:19:32 AM(UTC)
janus5

Rank: Member

Groups: Registered
Joined: 5/4/2009(UTC)
Posts: 6

I talked w/the gentleman who answered the phone at AppliancePartsPros. He referred me to the repair forum.
Gene  
#6 Posted : Wednesday, May 6, 2009 1:21:41 PM(UTC)
Gene

Rank: Advanced Member

Groups: Senior Expert, Administrators
Joined: 7/19/2007(UTC)
Posts: 27,455

Was thanked: 4 time(s) in 4 post(s)
It was probably misunderstanding. Sometime it happens - nobody is perfect.

You can order these parts online or call the customer service with the part numbers.

Gene.
janus5  
#7 Posted : Wednesday, May 6, 2009 7:58:40 PM(UTC)
janus5

Rank: Member

Groups: Registered
Joined: 5/4/2009(UTC)
Posts: 6

Thanks Gene! I really appreciate your help. I'll order the parts tomorrow.
Gene  
#8 Posted : Wednesday, May 6, 2009 10:49:53 PM(UTC)
Gene

Rank: Advanced Member

Groups: Senior Expert, Administrators
Joined: 7/19/2007(UTC)
Posts: 27,455

Was thanked: 4 time(s) in 4 post(s)
You are welcome. Keep us posted.

Gene.
huguenot  
#9 Posted : Thursday, February 25, 2010 8:46:36 AM(UTC)
huguenot

Rank: Member

Groups: Registered
Joined: 2/25/2010(UTC)
Posts: 1

Before spending the money on ordering the replacement rollers, I wanted to make sure I am doing the right thing. Four rollers came off the bottom rack and won't "click" back in -- they keep falling off. I presume this means I need new rollers -- and the ones i will purchase will click in fairly easily.

Thanks

andy
Gene  
#10 Posted : Thursday, February 25, 2010 4:12:13 PM(UTC)
Gene

Rank: Advanced Member

Groups: Senior Expert, Administrators
Joined: 7/19/2007(UTC)
Posts: 27,455

Was thanked: 4 time(s) in 4 post(s)
Andy,

What is the complete model number of the dishwasher?

Gene.
Users browsing this topic
Guest (5)
Forum Jump  
You can post new topics in this forum.
You can reply to topics in this forum.
You can delete your posts in this forum.
You can edit your posts in this forum.
You cannot create polls in this forum.
You can vote in polls in this forum.