Rank: Member
Groups: Registered
Joined: 12/13/2010(UTC)
Posts: 4
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I ordered the ERC part (part # AP3205899) from your company today; however, the representative was not sure that the installation/replacement instructions would be included with the part. I am certainly not a repair expert; however, I can usually follow instructions well. The display indicates a F7 error code with a "56" flashing code to the right. It is my understanding that replacing the ERC will correct this, but I would like to review the instructions prior to receiving the part. Please advise if you can provide step-by-step instructions. Thanks so much!
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Rank: Advanced Member
Groups: Senior Expert, Administrators
Joined: 7/19/2007(UTC)
Posts: 27,455
Was thanked: 4 time(s) in 4 post(s)
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The "F7" error code means that control senses shorted Start key. The problem can be a bad key panel as well as a bad ERC or EOC ( two names for the same part - electronic control). Based on my experience a faulty key panel is much more possible. So I would replace the key panel first. The instructions are attached to the reply. - The key panel Part number: AP4411791
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Rank: Member
Groups: Registered
Joined: 12/13/2010(UTC)
Posts: 4
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Thanks for your prompt response; however, I already ordered the ERC (part # AP3205899) and it has been shipped. The representative with your company advised this was the correct part. Should I now order the part you suggested in your response (AP4411791)? Thanks again!
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Rank: Advanced Member
Groups: Senior Expert, Administrators
Joined: 7/19/2007(UTC)
Posts: 27,455
Was thanked: 4 time(s) in 4 post(s)
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The part number for the ERC is correct but I'm not sure if it will fix the problem.
Gene.
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Rank: Member
Groups: Registered
Joined: 12/13/2010(UTC)
Posts: 4
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Ok-this is my last question. Should I order the other part (the panel) prior to installing (or attempting to install) the ERC? I apologize for all the questions-just took the advice of 2 different reps with your company that the ERC was the part I needed-which costs more than the panel. I would like to minimize my costs but obviously want the problem corrected. Thanks again for your patience and assistance!
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Rank: Member
Groups: Registered
Joined: 12/13/2010(UTC)
Posts: 4
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After reviewing all of the information you provided, you clearly provided your advice in your first response; therefore, I ordered the part you suggested today. If I find that we do not need the ERC part, we will return. Thanks again for your assistance-you have been GREAT to work with!
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Rank: Advanced Member
Groups: Senior Expert, Administrators
Joined: 7/19/2007(UTC)
Posts: 27,455
Was thanked: 4 time(s) in 4 post(s)
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You are welcome. Thank you for your good words and good luck with your oven. Keep us posted.
Gene.
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