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New GE fridge gts21scxass makes horrible high pitched whining noise
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Model: GTS21SCXASS Brand: GE Age: Less than 1 year
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richappy  
#21 Posted : Monday, July 19, 2010 4:46:39 PM(UTC)
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He might be right, your model # is incorect, just re-check.
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fridge noob  
#22 Posted : Tuesday, July 20, 2010 7:31:43 AM(UTC)
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The high pitched noise is at approxmiately 3,000 hz if that makes any difference.

The model number I listed is correct. Here's a pic for proof:

UserPostedImage
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fridge noob  
#23 Posted : Tuesday, July 20, 2010 7:36:39 AM(UTC)
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Here's what 3000 hz sounds like for reference:

YouTube - System Sensor SpectrAlert in 3000Hz/Continous

(obviously that alarm is a different sound than my fridge, but the pitch is the same)
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richappy  
#24 Posted : Tuesday, July 20, 2010 8:13:40 AM(UTC)
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Yes, I hear that well. Rather anoying.
Do you have a motherboard behind a metal panel in the back of the fridg?
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FridgeDoctor  
#25 Posted : Tuesday, July 20, 2010 10:48:16 AM(UTC)
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IM gonna butt in here...I checked your model #, and there is NO motherboard on this model. Does this noise get louder when you open up the freezer door? If it does, then your evaporator fan motor needs to be replaced. If the noise does not get louder when you open the freezer door, and you've stated previous refrigerator repair services said the noise came from your compressor, check the condenser fan motor, located near the compressor. You can further isolate which is making the noise by disconnecting the condenser fan motor from power.

Now, if it turns out it is the compressor, you should be covered by GE's sealed system warranty, which unless they have changed it like some other companies, should be for 5 years.
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fridge noob  
#26 Posted : Tuesday, July 20, 2010 12:47:50 PM(UTC)
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Originally Posted by: FridgeDoctor Go to Quoted Post
IM gonna butt in here...I checked your model #, and there is NO motherboard on this model. Does this noise get louder when you open up the freezer door?


No. I believe the sound is coming from the bottom of the back of the fridge. Opening the doors doesn't change the volume.

Quote:
if it does, then your evaporator fan motor needs to be replaced. If the noise does not get louder when you open the freezer door, and you've stated previous refrigerator repair services said the noise came from your compressor, check the condenser fan motor, located near the compressor. You can further isolate which is making the noise by disconnecting the condenser fan motor from power.


I dunno. The last repair man said it was the compressor itself making the noise and that the noise is "normal." He specifically said it was NOT coming from the fan.

Quote:
Now, if it turns out it is the compressor, you should be covered by GE's sealed system warranty, which unless they have changed it like some other companies, should be for 5 years.


I don't know how much it's covered because it's apparently "normal." He said "we can replace it but the new one will probably make the same noise, or be louder."

Bad product. Bad service.

Everything is under warranty. The fridge is 3 months old.
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FridgeDoctor  
#27 Posted : Tuesday, July 20, 2010 1:05:08 PM(UTC)
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Try my suggestion to unplug the condenser fan motor and see if the noise continues.
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fridge noob  
#28 Posted : Tuesday, July 20, 2010 2:27:09 PM(UTC)
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Originally Posted by: FridgeDoctor Go to Quoted Post
Try my suggestion to unplug the condenser fan motor and see if the noise continues.


That would allow the condenser to run but the fan to stop, right? Which would definitively rule out the fan, right?

How do I find that and what does it look like and will I electicute myself? I have zero knowledge about this stuff.
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fridge noob  
#29 Posted : Friday, July 23, 2010 12:42:14 PM(UTC)
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lol the repair guy just called and said there's nothing else they can do and the sound is normal.

I'm done with GE.
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FridgeDoctor  
#30 Posted : Friday, July 23, 2010 1:02:09 PM(UTC)
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the fan is a low voltage dc motor, you will not electrocute yourself, because the plug is designed in such a way that you would have to stick a wire into the plug to do anything.
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