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Model: 69622 Brand: Kenmore Age: Less than 1 year
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Rover1  
#1 Posted : Wednesday, September 23, 2009 5:50:34 AM(UTC)
Rover1

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Dryer is a week old and is making a "thumping" noise. Not real loud, but it thumps once with each rotation of the drum.

Sears "AE" was here and pulled the top off to inspect and the drum was rotating slightly unevenly, like it is out of round. He said both the thumping and the rotation were normal. I don't know whether either is normal or not, but I am skeptical because of all the negative comments I've read about AE repair.

Are these conditions normal?

Thanks.
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sidfink43  
#2 Posted : Thursday, September 24, 2009 2:48:04 PM(UTC)
sidfink43

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Well, I am trying to be nice about this but the nicest way I can say this is that the Tech was full of it.

Get them back and tell them to fix it so it runs quietly and correctly.
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Rover1  
#3 Posted : Friday, September 25, 2009 5:42:08 AM(UTC)
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Originally Posted by: sidfink43 Go to Quoted Post
...the Tech was full of it.


Thank you very much for the reply. That's what I thought. Sears has agreed to replace the dryer.

Thanks again.
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sidfink43  
#4 Posted : Friday, September 25, 2009 6:14:00 AM(UTC)
sidfink43

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Great, I am glad you pressed your case and got a good result. Their initial response to you was totally unacceptable.
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