Whirlpool washing machine noises while in washing cycle

General
1

Please make sure to click on General above and select the correct appliance type first.

Brand:Whirlpool
Model Number:W10774523
Main Symptom:Loud noises
What happens & when: loud noises while the machine is in the washing cycle as well as when in the rinse cycle. Recording attached.

Error Code (if any):
Parts or tests already tried:
Photos / video link:

2

Thanks for sending the recording! The noise during the wash cycle sounds like a repeated grinding or ratcheting noise, rather than the normal humming you’d expect from the motor.

Since you’re hearing it during both the wash and rinse cycles, I’d start by checking the washer’s agitator, drive components, and gearcase before replacing any parts.

The good news is that we can narrow this down with a few simple checks.

Here’s what I’d check first

1. Check the agitator or wash plate. Unplug the washer, empty the tub, and check whether the agitator or wash plate feels loose. Look for excessive movement, worn splines, or anything caught underneath.

2. Check for something rubbing. Slowly rotate the basket by hand and listen for scraping, grinding, or clicking. Also check between the basket and outer tub for foreign objects.

3. Check underneath the washer. With the washer unplugged, inspect the drive components for loose hardware, worn parts, or signs of something rubbing. Depending on the washer’s design, this could include a belt, pulley, splutch assembly, or other drive components.

4. Compare agitation with spinning. If the noise happens only when the agitator moves back and forth but disappears during high-speed spin, that helps narrow the problem toward the agitation mechanism rather than the basket bearings.

One important detail

The number W10774523 appears to be a Whirlpool component or engineering number rather than the washer’s complete model number. We’ll need the actual model number to identify the correct drive system and testing procedure.

You can usually find it on a sticker underneath the washer lid or around the opening.

A couple of questions

  1. Does the noise happen only when the agitator moves back and forth, or do you also hear it during the high-speed spin?
  2. Is this a top-load washer with a tall center agitator or a low-profile wash plate?
  3. Can you provide the complete model number from the washer’s identification sticker?

Based on the repeated grinding and clicking pattern, I’d investigate the agitation drive mechanism first, but I wouldn’t recommend replacing the gearcase until we’ve ruled out the simpler possibilities.