Our dryer will continue running if we move it to a low heat setting which then takes a long time to dry anything, especially towels and jeans. If we attempt to move it to a higher temperature it turns itself off and displays E1. I have no idea what this error means or how to fix it. Help!
The “E1” error code means the thermistor (#42 on the bulkhead parts break down diagram) is open and has to be replaced.
- The part number for the thermistor is AP6013514
Here are the break down diagrams for the Whirlpool dryer Model GEW9868KQ0
Gene.
To all who are having this problem, you may not want to be so quick in buying a replacement thermistor. I had the exact same problem, and lived with it over a year. Finally the dryer was shutting off so often I opened it up to check it out (thanks gene for providing the diagram). I was most surprised at the lint accumulation, and spent a fair amount of time removing it (I don’t think this had anything to do with the problem, and did it more for operating safety). I also checked resistance of the thermistor with the leads removed and it showed infinity ohms (open), which is consistent with the problem. Convinced I needed a new thermistor I buttoned the unit back up, planning to run on low heat until the part came in. I test ran the dryer and to my surprise it ran for over 30 minutes on the highest heat!
Curious to what happened, I reopened the unit and checked resistance on the thermistor again. This time it read on the order of 3K ohms, and the resistance increased as the unit cooled (this is good).
So what happened here? I speculate there was oxidation on the thermistor terminals, which was removed on reinserting the leads. It must have been significant enough that even the meter leads did not pierce when I first checked.
So you may want to try cleaning the therminstor terminals, and checking the resistance with an ohmmeter, before replacing. Of course it could also be an intermiitently good part; we’ll see how long it stays good.
Thank you for sharing your diagnosis and repair with us and good luck with your dryer.
Gene.
i requested the ap3919451 as stated in this forum. the person on the other end said that it was in a kit so that is what i ordered. the kit turned out to have two thermostats for the heating element. i took the back off the dryer and found that a wire had come off of the ap3919451 thermistor. i had the original shipment sent 2nd day air but due to errors on both shipping and parts pickup, it took 9 days to receive the parts. lesson is remove the appliance back and check the unit first. murphy and the kiss principle got me again…
Dear Thomas Smythe,
On behalf of Appliance Parts Pros I want to apologize if we had given you the wrong part number to order. My research shows the part number AP6013514thermistor is not included in the kit AP3094244. As far as the time it took to get your order it looks like the order had not left the warehouse on time for some reason. I can assure you this was a isolated incident and has been dealt with. Even though you found the problem to be a terminal we are still going to stand behind our policy that states that we will issue a full credit if in result of our error. I see that we have already giving your shipping back as promised. I have just issued credit to your part as well.
Again our apologies for the inconvenience. We do value your business and hope you will look to us in the future for all your appliance parts needs.
to all of the good folks at Appliance Parts Pros. i intentionally did not mention who i purchased the parts from because your people had already done their best to correct the unfortunate issue of the parts not being shipped on time.
i have dealt with companies that fought to their death insisting that it was my, not their problem.
your response has proven to me that your company is a refreshing breeze. i have already given one of my best friends you web address so he could order parts for his washer from you.
the original reason for my message was to get others to LOOK FIRST before ordering parts.
This is the same problem we have with our Senseon that is 10 years old. Is this part number the same for all Whirlpool Gold Senseon’s? If not, can you tell me where to find the model number on the dryer so I can order the part from you?
Thanks
[QUOTE=kctay;285367]This is the same problem we have with our Senseon that is 10 years old. Is this part number the same for all Whirlpool Gold Senseon’s? If not, can you tell me where to find the model number on the dryer so I can order the part from you?
Thanks[/QUOTE]
They may be different. Click here to help you locate your model number
Thanks for the help!
[QUOTE=kctay;285381]Thanks for the help![/QUOTE]
Your welcome.
And if you need assistance with ordering parts please feel free to call us toll free at 1-877-477-7278 and one of our appliance parts specialist will be glad to help you.
We are also having this same issue with our dryer, and we have owned it now for almost 8 years. It use to be that my husband would clean out the lint from all accessible areas, and the code wouldn’t come on anymore. Lately, the clothes are not drying and it shuts off so many times I lose count. Unless the dryer is extremely full of clothes, it shuts off almost instantly. I am thinking we might need a new part too. It’s driving me nuts! Glad to see we aren’t the only ones with this issue and that it is fixable.
Very likely the new thermistor will fix the problem. If you need the correct part number, post the complete model number of the dryer.
Gene.
My husband is trying to get inside of the dryer to see what’s causing the E1 error, and ours is welded together. How can he get inside? Thanks in advance for your help.
Amy
[QUOTE=4acota;449083]My husband is trying to get inside of the dryer to see what’s causing the E1 error, and ours is welded together. How can he get inside? Thanks in advance for your help.
Amy[/QUOTE]
Amy,
It is impossible.
He should start from opening the console and removing the top panel.
Here are the breakdown diagrams and Replacement parts for WHIRLPOOL GEW9868KQ0 RESIDENTIAL DRYER | AppliancePartsPros.com
Gene.
[quote=Gene;449315]Amy,
It is impossible.
He should start from opening the console and removing the top panel.
Here are the breakdown diagrams and Replacement parts for WHIRLPOOL GEW9868KQ0 RESIDENTIAL DRYER | AppliancePartsPros.com
Gene.[/quote]
Thanks Gene! He’s going to try and tackle this tomorrow.
Amy
[quote=4acota;449406]Thanks Gene! He’s going to try and tackle this tomorrow.
Amy[/quote]
Gene - We need the part #. He was able to take it apart and clean all of the lint out, but we are still having the same E1 error code, with the dryer shutting off constantly. The model # is: GEW9868KQ2
Sure. The thermistor AP6013514
Here are the breakdown diagrams and Replacement parts for WHIRLPOOL GEW9868KQ2 27"ELECTRIC DRYER | AppliancePartsPros.com
Gene.
[quote=Gene;469152]Sure. The thermistor AP6013514
Here are the breakdown diagrams and Replacement parts for WHIRLPOOL GEW9868KQ2 27"ELECTRIC DRYER | AppliancePartsPros.com
Gene.[/quote]
Thank you, Gene!
You are welcome Amy. Keep us posted.
Gene.