Brand:whirlpool Model Number:wrf989sdah02 Main Symptom:no ice What happens & when:
Error Code (if any):
Parts or tests already tried:
Photos / video link:
Whirlpool refrigerator French doors, bottom freezer, ice maker in door.
Has dual water valve sensor. One connects to ice maker, one to water dispenser.
Water dispenses fine when water dispenser pressed. No ice in bin. It doesn’t appear water does not make it to the ice machine. Thought maybe the water valve sensor is bad. Did an ohm test on the sensors with multimeter, both sensors have continuity. So it seems they should be working. I also accessed the ice maker water line and used a hair dryer to warm the line if any ice was built up. Any help appreciated.
1. Continuity alone does not prove the valve is good
Many bad water valves will still show continuity on a meter. The coil can ohm good but the valve may be mechanically stuck and never open under water pressure.
Instead of just checking continuity, measure the resistance of each coil and compare them. Whirlpool dual valve coils are commonly in the few hundred ohm range. An open coil is definitely bad, but a normal resistance reading does not guarantee the valve opens.
2. Force a harvest/fill cycle
The next thing I would do is determine whether the ice maker is actually calling for water.
Watch the ice maker and run a harvest cycle (or use the refrigerator’s service diagnostics if available).
During the fill portion:
Listen for a buzz/hum from the ice maker side of the valve.
Measure for 120 VAC at the ice maker valve coil.
Results:
120 VAC present but no water enters the ice maker
→ Bad valve, restricted valve, frozen fill tube, or low water flow.
No voltage to the valve
→ Ice maker, wiring, or control issue rather than the valve.
3. Check the fill tube again
You already thawed the tube with a hair dryer, which is good.
After thawing:
Remove the tube from the ice maker fill cup if possible.
Blow through it or use a turkey baster with warm water.
Verify it is completely open.
A partially frozen fill tube is extremely common on Whirlpool French-door models.
4. Check the ice maker itself
Look directly at the ice mold.
If the mold contains frozen cubes but never harvests → ice maker issue.
If the mold is completely dry and never gets water → water delivery issue.
As a test, pour about 4–6 oz of water into the mold.
If the ice maker freezes that water and later dumps the cubes into the bin, the ice maker motor/module is likely good and the problem is upstream in the fill system. That’s one of the quickest diagnostic tests.
My suspicion
Based on:
Water dispenser works.
Fill tube has already been thawed.
No water appears to reach the ice maker.
You only verified continuity on the valve.
The most likely causes are:
Ice maker side of the WPW10341329 valve is failing mechanically.
Ice maker is not sending power to the valve.
Fill tube is still restricted/frozen.
Can you tell me:
Does the ice maker mold contain any ice at all?
When you manually add water to the mold, does it freeze and dump into the bin?
Do you have access to the refrigerator’s service diagnostics mode?
Thank you for taking the time to review/respond.. Here’s the process I’m doing.
I had previously removed the ice maker unit, disconnected the water line at the valve and verified it is not frozen/clogged as I blew into the line and was able to feel air flowing freely into the unit. So definitely the line is open.
The ice maker doesn’t have any water in it.
I was able to manually add some water to the ice maker, hopefully I got enough in it. Waiting for the water to freeze. I’m guessing around 60-90 mins and I’ll check. If/when frozen, will it automatically attempt to harvest ?
I’m able to enter service diagnostic mode. The issue is the numbers displayed (the dasher that make up the numbers) are not all illuminated . So it’s somewhat hard to decipher the number.
I’ve got the tech sheet so if I select test #57 will it attempt to harvest the ice. Or will it only display error codes without harvesting. As I stated it’s hard to see the numbers displayed.