Suddenly, I am not getting any buttons to respond on my Whirlpool Duet (model GHW9100LW2) control panel. This is not an intermittent problem…it just quit.
A repairman made a service call, was here for 10 minutes, and wants to charge $316 for a “key pad assembly”. I’m not sure I trust the diagnosis, because he never removed the faceplate. He only checked to make sure the plug to the wall was working.
$316 is way more than I can afford…can anyone help?
[quote=dontno2much;246110]Suddenly, I am not getting any buttons to respond on my Whirlpool Duet (model GHW9100LW2) control panel. This is not an intermittent problem…it just quit.
A repairman made a service call, was here for 10 minutes, and wants to charge $316 for a “key pad assembly”. I’m not sure I trust the diagnosis, because he never removed the faceplate. He only checked to make sure the plug to the wall was working.
$316 is way more than I can afford…can anyone help?[/quote]
Did he say control panel or user interface control ?
I presume he did not bother to check the user interface harness between the central control board(main board) and the user interface board(inside the control panel).
Or the door switch circuits and wires to the central control board ?
As you can see by my questions, there are several elaborate components involved in just starting this machine, let a lone when it is cycling through a selection.
My best guess at this point is, you have a loose harness or a inoperative user interface control.
You may want to have him return and run the circuits and tests per the technical data sheet in the top of the unit.
[quote=Joe / APP Team;246137]Did he say control panel or user interface control ?
I presume he did not bother to check the user interface harness between the central control board(main board) and the user interface board(inside the control panel).
Or the door switch circuits and wires to the central control board ?
As you can see by my questions, there are several elaborate components involved in just starting this machine, let a lone when it is cycling through a selection.
My best guess at this point is, you have a loose harness or a inoperative user interface control.
You may want to have him return and run the circuits and tests per the technical data sheet in the top of the unit.[/quote]
He actually called it a “key pad assembly”. We would like to try to fix it ourselves since we have lost all confidence in the repair man. Where should we start troubleshooting?
[LEFT][COLOR=#000000]Regarding post on 07/27/2010[/COLOR]
[COLOR=#000000] [/COLOR]
[COLOR=#000000]Joe,[/COLOR]
[COLOR=#000000]He actually called it a “key pad assembly”.[/COLOR]
[COLOR=#000000]We would like to try to fix it ourselves since we have lost all confidence in the repair man. Where should we start troubleshooting?
[/COLOR][/LEFT]
[quote=dontno2much;246565][LEFT][COLOR=#000000]Regarding post on 07/27/2010[/COLOR][/LEFT]
[LEFT][COLOR=#000000]Joe,[/COLOR]
[COLOR=#000000]He actually called it a “key pad assembly”.[/COLOR]
[COLOR=#000000]We would like to try to fix it ourselves since we have lost all confidence in the repair man. Where should we start troubleshooting?[/COLOR][/LEFT]
I can understand your reluctance to call him back.
The part that I attached to my reply is the part to start with(User Interface),if you need a part at all.
As I mentioned , you may have a loose connection at the central control board from the user interface. Check or try that first.
I have attached a web sight that will give you access to the service manual (service pointers) and wiring and technical information(tech sheets wiring diagrams). this could be handy while working on the unit.
Does the display show anything, should display washer run time when you hit the power, then start button.
have you resolved this? I’m having the same issue. I’ve had the ccu test and that semms to be ok
I’m having the same problem. Washer does not do anything. My wife said that it happened when she started washing towels and the only thing that happened - washer got filled with water, after that nothing happened. There was an error code, but she dose not remember it completely “F somthing”. Now there’s no code the only light on is “control lock”
Help please
[quote=Ramirez;403846]I’m having the same problem. Washer does not do anything. My wife said that it happened when she started washing towels and the only thing that happened - washer got filled with water, after that nothing happened. There was an error code, but she dose not remember it completely “F somthing”. Now there’s no code the only light on is “control lock”
Help please[/quote]
Ramirez,
Did you attempt to unlock the control ?
[FONT=HelveticaNeue-Bold][SIZE=2][FONT=HelveticaNeue-Bold][SIZE=2]Locking controls
[/SIZE][/FONT][/SIZE][/FONT][FONT=HelveticaNeue-Roman][SIZE=1][FONT=HelveticaNeue-Roman][SIZE=1][LEFT]The Control Lock prevents unintended use of the washer. You
can also use the control lock feature to prevent unintended cycle
or option changes during a cycle. When CONTROL LOCKED is
lit, all buttons are disabled except for PAUSE/CANCEL and
START. You can lock the controls while the washer is operating.[/LEFT]
[/SIZE][/FONT][/SIZE][/FONT][FONT=HelveticaNeue-Bold][SIZE=1][FONT=HelveticaNeue-Bold][SIZE=1][LEFT]To lock the controls[/LEFT]
[/SIZE][/FONT][/SIZE][/FONT][FONT=HelveticaNeue-Roman][SIZE=1][FONT=HelveticaNeue-Roman][SIZE=1][LEFT]Select and hold END OF CYCLE SIGNAL for 3 seconds.
The CONTROL LOCKED status light glows.[/LEFT]
[/SIZE][/FONT][/SIZE][/FONT][FONT=HelveticaNeue-Bold][SIZE=1][FONT=HelveticaNeue-Bold][SIZE=1][LEFT]To unlock the controls[/LEFT]
[/SIZE][/FONT][/SIZE][/FONT][FONT=HelveticaNeue-Roman][SIZE=1][FONT=HelveticaNeue-Roman][SIZE=1][LEFT]Select and hold END OF CYCLE SIGNAL for 3 seconds until the[/LEFT]
CONTROL LOCKED status light turns off.
If you program the control, into the diagnostic, cycle test mode, the first thing to appear will be your diagnostic codes, write them down, so we have an idea of possible problems.
[FONT=Arial][SIZE=3][FONT=Arial][SIZE=3]The control must be in the OFF state before pressing the touch-pad sequence to start the test.[/SIZE][/FONT][/SIZE][/FONT]
[FONT=Arial][SIZE=3][FONT=Arial][SIZE=3]
[/SIZE][/FONT][/SIZE][/FONT][FONT=Arial][SIZE=4][FONT=Arial][SIZE=4][LEFT]Starting the test mode[/LEFT]
[/SIZE][/FONT][/SIZE][/FONT][FONT=Arial][SIZE=3][FONT=Arial][SIZE=3][LEFT]Close the door. Press the Control On button. Select the DRAIN/SPIN cycle.
Select NO SPIN by pressing the SPIN SELECT button, as needed. Push Prewash Option button four (4) times within five (5) seconds. C:00 will show in the display.
[/LEFT]
[/SIZE][/FONT][/SIZE][/FONT][FONT=Arial][SIZE=3][FONT=Arial][SIZE=3][LEFT]NOTE: [/SIZE][/FONT][/SIZE][/FONT][FONT=Arial][SIZE=3][FONT=Arial][SIZE=3]If Model does not have PREWASH Mode as an option, press RINSE/HOLD.[/SIZE][/FONT][/SIZE][/FONT]
[FONT=Arial][SIZE=3][FONT=Arial][SIZE=3]If the Starting procedure fails, push PAUSE/CANCEL button. Then repeat the starting sequence.[/LEFT]
[/SIZE][/FONT][/SIZE][/FONT][FONT=Arial][SIZE=4][FONT=Arial][SIZE=4][LEFT]Test Program Control during Execution[/LEFT]
[/SIZE][/FONT][/SIZE][/FONT][FONT=Arial][SIZE=3][FONT=Arial][SIZE=3]To advance to the next step of the test procedure, push Prewash Option button two (2) times.
If you cannot program the test mode, you’ll need to consider a new User Interface, or a problem in one of the button mechanisms.
[AP3129636]
Thanks,
[/SIZE][/FONT][/SIZE][/FONT][/SIZE][/FONT][/SIZE][/FONT]
mine is doing the same and there is power in and power coming out. except it there are no lights on at all.
I did have the front cover off, washer had a peice of wire the was causing a ginding noise. I had come out of my husbands pants (he is an electricain). I just wish there wa a better way of finding out that it is the problem part.
[quote=mommie23girls;404799]mine is doing the same and there is power in and power coming out. except it there are no lights on at all.
I did have the front cover off, washer had a peice of wire the was causing a ginding noise. I had come out of my husbands pants (he is an electricain). I just wish there wa a better way of finding out that it is the problem part.[/quote]
Mommie,
If your model number is the same ghw9100 or 92 hundred, run the diagnostic/srvice test mode, per the previous post. If you can get us the model number off your unit, we can get you through the diagnosis and repair.
[quote=Joe / APP Team;404900]Mommie,
If your model number is the same ghw9100 or 92 hundred, run the diagnostic/srvice test mode, per the previous post. If you can get us the model number off your unit, we can get you through the diagnosis and repair.
:)[/quote]
My model is GHW9150PW3 and there is power going to the user control. but it will not light no locking no nothing.
Mommie,
Try this first,
Unplug the power cord from the outlet for a minute or two.
You’ll need to listen closely, near the top of the washer cabinet, when you plug the power cord back into the outlet, you need to listen for a “click” noise, That will tell us if the power relay and filter are activating, Based on your post, I think you’re OK there.
Try and program the diagnostic / test mode per my previous post. if It wont program, remove the top of the washer and make sure the wiring harness from the main control board to the front control panel is not loose,then start by replacing the “user interface” and check the “buttons” on the inside of the control panel,
Good Luck,
