Just recently, my machine began kicking out “Ld” errors, and refusing to finish a complete cycle. Nothing has changed about the washer’s position, drain hose height, etc. (It’s been working fine in this location for about two years.)
The washer drains all of the visible water out of the tub quickly enough, and water rushes out of the drain hose, so I’m ruling out some kind of obstruction in the hose, or a total malfunction of the drain pump.
When it gives the error, I can pull all of the clothes out and run the “Drain and Spin” cycle with an empty tub, and it still gives the “Ld” error.
Just for fun, I ran the automatic diagnostics, and sure enough, it stalled out on step C7, draining. Again, all visible water drained out of the tub, and the pump kept running. I guess it would have run forever, if I hadn’t shut it down, yes?
So I’m not sure what’s up. Could it be some sort of weak pump, that’s not pulling the last remaining water out of the machine? Or is there some sensor that could malfunction, and tell the washer there’s water when there really isn’t?
Any advice would be greatly appreciated!
Update: It seems to work again after sitting for several hours/overnight. Don’t know if this modifies the diagnosis at all, but again (to me) seems to rule out some problem with the pump?
Thanks – that’s what I used to run the diagnostics. All the tests tell me is that, yes, the pump is going to run until kingdom come, and never evidently drain the tank to the sensor’s satisfaction. (Even though I cannot see any water.)
Someone suggested that the pump was probably not dead, but going bad – not draining within the given time parameters. Does this sound reasonable? I’d hate to drop $80-$90 on a new pump, and find out that’s not the issue…
That is a good place to start. If you buy the part from this site and it does not fix the problem you can return it (if you adhere to the condition for returns). See the returns policy or talk with the APP folks.
I think your problem is that the pump is staying on so long that the control board thinks the machine is not draining, so see if a new pump will fix things.
Ack. I spoke to soon. It ran the diagnostic cycles ok, and then through a manual fill-drain-spin, but when I put a small load in, I’m back to where I was: a normal cycle doesn’t complete, and a Drain-and -Spin cycle gets stuck on the “drain” part.
I’m going to pull the drum, I guess, and see what I can see. (Don’t know what I’m looking for, but I guess I’ll know it when I see it…)
Boy, hard to say since this model has some pretty complex (and somewhat useless) electronics.
Generally the main control board is the weak point in these models, but I cannot think why it would act one with a small load and another way empty. However, that is the mystery of electronics.
[SIZE=3][COLOR=Red]Problem:[/COLOR][/SIZE]
I have a Whirlpool Cabrio Washer WTW6200SW0 that kept showing the common Long Drain problem “LD”. I did all of the things suggested on fix-it sites and forums like this. I had in pieces many times but I never found the true cause until today. It would do it usually twice during the cycle, once at 23 minutes left, and one at 8 minutes left. It would not start the spin cycle - clothes still very wet, but not much water left in the tub. It pumped water out fine.
Unplugged and left to sit anywhere from 5 minutes to overnight, it would restart OK and complete a cycle. I lived with this frustrating mode for months.
[SIZE=5][COLOR=Red]Fix: [/COLOR][/SIZE]
The pressure transducer needed calibration. The maintenance documents were taped inside the front panel. You can find them after opening the “hood”. They are not the easiest to read/follow but “TEST#6 - Water Level and Pressure Transducer Calibration” was what will fix this. It is a series of button pushes on the user interface, not laborious at all, that will re-calibrate the pressure sensor to your current pressure for empty/full. The procedure is in the service technician maintenance document Part #8567037 Rev A.
I hope this helps someone else out, or saves them from buying a new motor/control unit (which would mask the un-calibration of the original unit).
[quote=silverfz1;441166][SIZE=3][COLOR=Red]Problem:[/COLOR][/SIZE]
I have a Whirlpool Cabrio Washer WTW6200SW0 that kept showing the common Long Drain problem “LD”. I did all of the things suggested on fix-it sites and forums like this. I had in pieces many times but I never found the true cause until today. It would do it usually twice during the cycle, once at 23 minutes left, and one at 8 minutes left. It would not start the spin cycle - clothes still very wet, but not much water left in the tub. It pumped water out fine.
Unplugged and left to sit anywhere from 5 minutes to overnight, it would restart OK and complete a cycle. I lived with this frustrating mode for months.
[SIZE=5][COLOR=Red]Fix: [/COLOR][/SIZE]
The pressure transducer needed calibration. The maintenance documents were taped inside the front panel. You can find them after opening the “hood”. They are not the easiest to read/follow but “TEST#6 - Water Level and Pressure Transducer Calibration” was what will fix this. It is a series of button pushes on the user interface, not laborious at all, that will re-calibrate the pressure sensor to your current pressure for empty/full. The procedure is in the service technician maintenance document Part #8567037 Rev A.
I hope this helps someone else out, or saves them from buying a new motor/control unit (which would mask the un-calibration of the original unit). :)[/quote]
Been messing with the long drain problem the past few weeks, took it apart, cleaned up all the internals (5 years of use, just found some lint here and there), and both motors tested okay.
Got online to buy some parts, but thought to check one last time for anything else to try… and this got it!
Thanks a ton! I now have a debris free clean washer that I am familiar with, and it didn’t cost me any money for parts or a technician.
My only question is of course, how does it become uncalibrated? Is the recalibration masking a failing sensor or other issue? I hope I can get a few more years use out of the cabrio washer/dryer because they’re not heavily used (4 loads a week), up to now has given me no problem, looks nice, and I like high efficiency but not necessarily front loaders.
My machine is three years old. I have clean to the inlet to the drain pump at least once a year. Just cleaned it yesterday, and removed large tangled lint ball.
My wife uses and washes towels almost daily (don’t ask). The towels fray and the long stringy lint (similar to cat fur ball) ends up in the bottom of the tub, which eventually clogs the inlet to the drain pump (recirculating pump also). This restricks the water flow to the pumps. The pumps work fine except the water dribbles into the pump housings, causing the long drain cycle. After a while the drain cycle is long enough to trigger the error code.
This is a bad design on Whirpools part for draining water without providing a convenient filter to catch lint.
Old style agitator washers have lint filters that you cleaned after every load to remove the lint.
I’ll look for the documents but can you explain how to get into the diagnostic mode and calibrate the transducer? Unplugging the machine is starting to not work as well for the fix.
I had the same problem with my Cabrio; wouldn’t drain or very slow, ld and sd error messages. Finally removed pump inlet hose, found clogged with bobby pins and thread! Had to remove tub and baffle plate above pump inlet to clear them all. At least this gave me a chance to get that old smelly water out. Everything works and smells fine now!
[quote=xxlbeerz;476606]Been messing with the long drain problem the past few weeks, took it apart, cleaned up all the internals (5 years of use, just found some lint here and there), and both motors tested okay.
Got online to buy some parts, but thought to check one last time for anything else to try… and this got it!
Thanks a ton! I now have a debris free clean washer that I am familiar with, and it didn’t cost me any money for parts or a technician.
My only question is of course, how does it become uncalibrated? Is the recalibration masking a failing sensor or other issue? I hope I can get a few more years use out of the cabrio washer/dryer because they’re not heavily used (4 loads a week), up to now has given me no problem, looks nice, and I like high efficiency but not necessarily front loaders.[/quote]
Alot of times when these types of errors occur its because the unit is going into a “suds lock” issue. That being said, only use about 2 tbsp of HE detergent per load (at the most) and also use Afresh Washing Machine cleaner once a month. You can buy it from Lowes/Home Depot/Best Buy its about $7-$9 per 3 tablet package. The instructions are on the package.
Hope this helps, if not please feel free to reply.
Im having same exact problem. I will try recalibration of pressure transducer. Thanks for saving me aggravation of installing new pump. You’ll be my hero if it fixes it. This problem is so annoying cuz u don’t know when it’ll happen!
My washer is doing the same thing, but I can’t seem to get it to allow me to do the calibration. What do I do to get pass the beeps so that I can try to recalibrate it?
[quote=silverfz1;441166][SIZE=3][COLOR=red]Problem:[/COLOR][/SIZE]
I have a Whirlpool Cabrio Washer WTW6200SW0 that kept showing the common Long Drain problem “LD”. I did all of the things suggested on fix-it sites and forums like this. I had in pieces many times but I never found the true cause until today. It would do it usually twice during the cycle, once at 23 minutes left, and one at 8 minutes left. It would not start the spin cycle - clothes still very wet, but not much water left in the tub. It pumped water out fine.
Unplugged and left to sit anywhere from 5 minutes to overnight, it would restart OK and complete a cycle. I lived with this frustrating mode for months.
[SIZE=5][COLOR=red]Fix: [/COLOR][/SIZE]
The pressure transducer needed calibration. The maintenance documents were taped inside the front panel. You can find them after opening the “hood”. They are not the easiest to read/follow but “TEST#6 - Water Level and Pressure Transducer Calibration” was what will fix this. It is a series of button pushes on the user interface, not laborious at all, that will re-calibrate the pressure sensor to your current pressure for empty/full. The procedure is in the service technician maintenance document Part #8567037 Rev A.
I hope this helps someone else out, or saves them from buying a new motor/control unit (which would mask the un-calibration of the original unit). :)[/quote]
About 6 months ago occasionally my Whirlpool Cabrio WTW6500WW1 would not drain completely. There wasn’t enough pressure to push the water up about 3ft when the drain cycle got to the last couple of inches in the basket.
The drain cycle would error out with either “LD” or “SD” and we’d unplug, wait, then plug back in and try again. Eventually it would drain enough. Over the past months it got worse and I’d have to take the hose out and drain it to a tub only a foot higher.
The real issue (after doing the manual diag.) was a rag that had gotten between the wash basket and the outer tub. I was amazed it could have been there. I also found a hand full of loose change.
I had checked the drain motor wire resistance (was OK) and board functioned. The “SD” error told me it was suds or friction causing an issue. That lead me to believe there might be something clogging the drain area.
This is the technical manual and is more thorough than the basic manual. I am in the process if figuring out myself and this is the best source to go by. We rent to own our washer so the tech manual was not supplied. We never had the use for it until 2 years after owning the washer.
Hope this helps anyone wandering the interwebs as I was for the past 2 days.
First off, many thanks because the recalibration seems to let the washer start normally and go through a whole cycle with no errors.
Problem is I have to perform that recalibration each time I do a load?!? I tried putting a load in right after another and it never started washing… instead the drain pump just kept running because it thought it needed to drain. Did the recalibration and viola! … 2nd load is going as expected.
I did read some where about another possible issue… there is a sensor that has to reset to give the computer a ‘draining is complete’ signal, it is separate from the transducer. It has to do with the agitator I believe… if it does not come completely down then it thinks there is still water in the washer. I have yet to try and find the sensor to see if there is any obstruction. Anyone else do this?
