I have a Whirlpool Accubake oven model GY397LXUS02. Recently the control touch panel has stopped responding. The Bake, Warm and self clean buttons have no response, but the Broil button still works and the display change to HI. On the keypad, none of the numbers work, but the display still response to the Cancel button. Is it a switch or replace the whole control panel?
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I could not find any technical data on this unit.
It could be either the control panel or the control board.
Have you tried unplugging it for a couple minutes to see if it will reset?
I would try the following
Open it up
Remove the ribbon cable from the keypad to the control board at the control board.
Clean the edge connector.
If it is the type where there is not a connector just the insulation is removed, it can be cleaned with a pencil eraser. Do not use an ink eraser as it is too abrasive.
Check the tracks in the ribbon cable for hairline cracks. A magnifying glass helps here.
Would not hurt to clean the connector on the board. Use electronics contact cleaner or isopropyl alcohol and a tooth brush. Be gentle and do not reconnect till all the solvent evaporates.
Reconnect everything and give it a try.
If the above does not do anything and everything looks OK then I would replace the control panel first but without technical info that is just a guess.
In other words just a crap shoot.
This exact scenario happened to me, leaving only the BROIL and the CANCEL button working. It must be designed obsolescence. Costs $100 to replace the control panel membrane. Does anyone know how it breaks?