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Brand: Samsung Model Number: WF45M5500AV/US Main Symptom: Washer will not finish wash cycle no errors displayed What happens & when: My washer will not finish its wash cycle and there are no error codes displayed on the control panel. I placed a service call and a repair technician trouble shot it and said my stator motor (part # DC31-00111A) is bad and provided me a $600 estimate to repair/replace the motor.
My Samsung manual states “washing DD motor part” has a 10-year warranty and my unit is 7 years old. I contacted Samsung support directly about getting a replacement motor under warranty and they said the “direct drive” motor that has the 10-year part warranty is a different motor. Are there two different motors or are the “stator motor” and “direct drive” motor one in the same?
Error Code (if any): None
Parts or tests already tried: Technician trouble shot and diagnosed the stator motor is bad
Photos / video link:
For your Samsung washer model WF45M5500AV/US, the stator motor and the direct-drive motor are not two separate motors. They are parts of the same motor assembly.
Samsung uses a direct-drive motor system, which means there is no traditional drive belt connecting the motor to the washer drum.
Together, these components make up the direct-drive motor system.
The important question is whether Samsung’s 10-year motor warranty covers the stator assembly specifically, rather than whether the stator is a different motor.
What Samsung’s warranty says
I checked the Samsung WF45M5500A-series warranty documentation. It specifically lists:
10 years — Washing DD motor part (parts only).
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Samsung also identifies DC31-00111A as a brushless DC motor component.
DC31-00111A
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Based on that information, I believe you have a reasonable basis to challenge Samsung’s explanation. However, I couldn’t verify an official statement specifically confirming that DC31-00111A is covered under your serial number’s warranty.
What I recommend
Contact Samsung again at 1-800-726-7864 and request escalation to the appliance warranty department.
Reference page 62 of your owner’s manual, which specifies the 10-year DD motor parts warranty.
Explain that the technician diagnosed the stator, DC31-00111A, which is part of the direct-drive motor system.
Ask Samsung to identify the exact motor part number they consider covered if they maintain that the stator is excluded.
Keep in mind that the extended warranty covers parts only, so labor may still be your responsibility.
One more thing before spending $600
Since your washer isn’t finishing cycles and isn’t displaying an error, I would also want to know how the technician confirmed the stator was defective. A faulty Hall sensor, wiring connection, motor control circuit, or drain problem can sometimes cause similar symptoms.
One question: When your washer stops during the cycle, is there still water in the drum, or has it drained but won’t go into the final spin?
That detail will help determine whether the motor diagnosis makes sense before you authorize an expensive repair.
