Washer not running normal cycle

Washer Repair
1

Please make sure to click on General above and select the correct appliance type first.

Brand:Whirlpool
Model Number:WTW4955HW1
Main Symptom:want run normal cycle but will run rinse & drain cycle
What happens & when:the sensing light comes on and makes a noise like it’s sensing but no water coming out

Error Code (if any):
Parts or tests already tried:I replaced suspension rods & shift actuator did reset & calibration
Photos / video link:

2

You should be able to run a diagnostic cycle and check for error codes. That way we are not guessing. let me know what error codes you get. The diagnostic sheet is in the front inside part of the cabitnet