Brand: Kenmore
**Model Number:**110.20022013
Main Symptom: loud ratcheting sound when washing. Does not occur during the spin cycle.
Error Code (if any): none
Parts or tests already tried: replaced drive clutch, shift actuator, and belt.
Photos / video link:
I’d check the upper agitator AP6008098 and the agitator dogs for wear, see if the plastic teeth or splines are stripped. If the dogs or cam there seem worn you’d need repair kit AP3094520. Also take a look at the splines on the gearcase AP6993917 shaft that engage those parts, sometimes they’ll get worn out. If all that looks good it is probably in the gearcase itself.
https://www.appliancepartspros.com/whirlpool-auger-agitator-wp3360824-ap6008098.html
https://www.appliancepartspros.com/whirlpool-long-cam-agitator-285748-ap3094520.html
https://www.appliancepartspros.com/whirlpool-gearcase-w11454741-ap6993917.html