The washer appears to be stuck in a wash cycle. After unplugging the machine and replugging it the only button that actually does anything is the “Stop/Cancel” button. When depressed the “Estimated Time Remaining” screen displays “8” and the following indicator lights are lit: “Extended Spin”; “Softer”; “Off”; “Wash”; “Rinse” & “Spin & Fluff”. Any resets? Any repair suggestions or troubleshooting tips?
I think the main control unit is the primary suspect here. Change it out and see if that fixes things. If you buy the part from this site and it does not fix the problem you can return it, see the returns policy for details and conditions.
I found a Whirlpool repair manual on line, and it described the continuity checks for the touchpad. The “Soil Level” switch checks at 16M ohms when open. (It should read infinity). Could the Touch pad panel be the problem instead of the control board?