[FONT=Times New Roman][COLOR=#000000][FONT=Times New Roman][COLOR=#444444][SIZE=2]Further to my earlier posts on this subject please see below.[/SIZE][/COLOR][/FONT][/COLOR][/FONT]
[FONT=Times New Roman][COLOR=#000000][FONT=Times New Roman][COLOR=#444444][SIZE=2]At my second attempt I have received a response from Whirlpool reproduced below, together with a copy of my communication to them[/SIZE][/COLOR][/FONT][/COLOR][/FONT]
[FONT=Times New Roman][COLOR=#000000][FONT=Times New Roman][/FONT][/COLOR][/FONT]
[FONT=Times New Roman][COLOR=#000000][FONT=Times New Roman][COLOR=#444444][SIZE=2]Dear Mr. XXXXX, [/SIZE][/COLOR][/FONT]
[SIZE=2][FONT=Times New Roman][COLOR=#444444]Thank you for visiting the Whirlpool web site. We appreciate hearing from you.[/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Times New Roman][COLOR=#444444]Please accept our apologies for the difficulties and inconvenience you have experienced with your washer. We are in correspondence and are not licensed technicians or engineers. Any technical aspect of an appliance we are not trained in beyond the basic troubleshooting. [/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Times New Roman][COLOR=#444444]A response pertaining to how the Affresh product restricts mold growth and foul odor while at the same time combating corroding we are not able to supply. You may be certain that a copy of your comments has been forwarded to the appropriate department for review and investigation though. One of our engineers will not contact you to discuss this matter but you may be certain that such aspects are thoroughly examined and will be implemented if so needed.[/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Times New Roman][COLOR=#444444]Thank you for contact Whirlpool. [/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Times New Roman][COLOR=#444444]Sincerely, [/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Times New Roman][COLOR=#444444]Dianna D. [/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Times New Roman][COLOR=#444444]e-Solutions Specialist[/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Times New Roman][COLOR=#444444]Whirlpool Customer eXperience Center [/COLOR][/FONT][/SIZE]
[FONT=Times New Roman][COLOR=#444444][SIZE=2][COLOR=#0066cc]http://www.whirlpoolappliances.ca[/COLOR][/SIZE][/COLOR][/FONT][COLOR=#444444]
[SIZE=2][FONT=Times New Roman]*If replying, please use Forward verses Reply or New as that will leave this message intact and will help us to respond faster.[/FONT][/SIZE]
[SIZE=2][FONT=Times New Roman]THREAD ID:1-DUZTPU][/FONT][/SIZE]
[SIZE=2][FONT=Times New Roman]-----Original Message-----[/FONT][/SIZE]
[SIZE=2][FONT=Times New Roman]From: xxxxxxxxxxxxxxxxxxx[/FONT][/SIZE]
[SIZE=2][FONT=Times New Roman]Sent: 7/29/2010 05:39:55 PM[/FONT][/SIZE]
[SIZE=2][FONT=Times New Roman]To: nar_customersales_ca@whirlpool.com[/FONT][/SIZE]
[SIZE=2][FONT=Times New Roman]Subject: Questions and Comments[/FONT][/SIZE]
[SIZE=2][FONT=Times New Roman]Your Details are. [/FONT][/SIZE]
[SIZE=2][FONT=Times New Roman]The following information has been received[/FONT][/SIZE]
[SIZE=2][FONT=Times New Roman]Regarding : Other[/FONT][/SIZE]
[SIZE=2][FONT=Times New Roman]Subject : Spider Corrosion And Foul Odours In Front Loading Washers[/FONT][/SIZE]
[SIZE=2][FONT=Times New Roman]Comments : The spiders in your front-loading washing machines are manufactured from aluminium alloys, as is the norm for the industry. [/FONT][/SIZE]
[SIZE=2][FONT=Times New Roman]It is a well known, and well documented fact that aluminium is corroded when immersed in an aqueous solution with a pH value below about 4.0 (nitric acid is a well documented exception) and above about 8.0.[/FONT][/SIZE]
[SIZE=2][FONT=Times New Roman] A very informative one page paper on this subject is available ‘on the web’, just “Google” ‘Gaute Svenningsen Aluminium Corrosion’ and read the result.[/FONT][/SIZE]
[/COLOR][FONT=Times New Roman][COLOR=#444444][SIZE=2]Are you aware that a great many laundry aids, including HE detergents have a pH above 8.0. Your own Material Safety Data Sheet (MSDS) for your ‘Affresh’ gives its pH as 10.5-10.7 with a 1% solution meaning, that should the required concentration be reached, it could corrode the spiders in front loading washing machines. A great many front-loading washing machines have suffered failed spiders due to corrosion. For examples, including one of yours, just visit '****************.com/wp/2009/10/28’I believe that at the end of the last spin of a washing cycle, no matter what the spin speed, a very small quantity of water will remain on the spider near the shaft, this situation I further believe will be aggravated by recesses in the spider in this area, as in your spider on the above website. This ‘water’ will contain very small quantities of the laundry aids used, soil, products of the reactions between the laundry aids and soil from the laundry, and chemicals from the ‘tap water’. As the water evaporates from this mixture the concentration of the impurities will increase until such time as the pH level reaches a value at which corrosion will commence. Should the pH level not rise sufficiently to cause corrosion the ‘impurities’ in the ‘water’ will leave a deposit, which will cause mould and foul odours which is also a common complaint with this type of washer.I would appreciate your comments on the above.[/SIZE][/COLOR][/FONT]
[FONT=Times New Roman][COLOR=#444444][SIZE=2]Thank you and regards[/SIZE][/COLOR][/FONT]
[SIZE=2][FONT=Times New Roman][COLOR=#444444]Product : Washers[/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Times New Roman][COLOR=#444444]Modelno : Front Loaders[/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Times New Roman][COLOR=#444444]Serialno : [/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Times New Roman][COLOR=#444444]Future emails from Whirlpool : No[/COLOR][/FONT][/SIZE][FONT=Times New Roman]
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