Soap Dispenser Blocked by Lower Rack

Noticed soap dispenser wouldn’t open more than a 1/2 " due to the lower rack. Does anyone know if this is a design flaw? Doing this new out of the box. Tenant uses soap pucks, and they can’t be released during cycle.

I tried turning the rack 180 deg. incase it was shipped in reverse, no luck.:confused:

I have not heard about this before.

Here are your parts.
Replacement parts for Whirlpool IWU22361 UNDERCOUNTER DISHWASHER | AppliancePartsPros.com

Are the bumpers (Item 3 in Section 6) there