Samsung Washing machine not fully draining

General
1

Please make sure to click on General above and select the correct appliance type first.

Brand:
Model Number:WA54M8750AW/A4
Main Symptom:WAter in Drum and Soak pan
What happens & when:

Error Code (if any):5C
Parts or tests already tried:
Photos / video link:

2

I found 5E and not 5C.
A copy:

5E
Won’t drain
The washer failed to drain within 15 minutes. Check the washer drain path for a clog or restriction. Clear the large item filter in the drain pump. If the drain pump doesn’t drain the water when activated, replace it.
Drain pump likely bad.

jeff sr.

3

For Samsung WA54M8750AW/A4, 5C = drain error. The washer is not removing water fast enough, which matches water remaining in the drum/soak pan.

Check in this order:

  1. Inspect the drain hose for kinks, restrictions, or improper installation.
  2. Check the tub-to-pump and pump-to-drain hoses for coins, lint, socks, or other obstructions.
  3. During Drain/Spin, listen for the drain pump:
    • Pump runs but weak/no flow: blockage or weak pump.
    • Pump only hums: inspect impeller for obstruction; likely pump if clear.
    • Pump completely silent: check voltage/wiring to pump before replacing it.
  4. If proper voltage reaches the pump but it doesn’t drain, replace the drain pump assembly.
  5. If it drains normally but still generates 5C, investigate the water-level/pressure sensing system and control.

For this model, the drain pump assembly is listed as DC97-19289B, superseded by DC97-19289F.

Most likely based on your symptoms: drain restriction or failing drain pump. Samsung specifically identifies blocked/kinked drain paths and pump-related drainage problems as causes of 5C.