Brand:Samsung Model Number:WF42H5200AP/A2 01 Main Symptom: won’t pin What happens & when:
Error Code (if any):3E2
Parts or tests already tried: Calibrated, hard start ran the error codes
Photos / video link:
I ran it through several cycles and when it gets to the point where is has to spin or the basin moves it will not. You can hear a click and can see that it wants to move but will not. I have tested the basin and it’s all free and clear it moves to the left and right with no issues at all.
If you’re seeing it try to start I’d be leaning towards the motor AP5583744. You can check to make sure none of the magnets are damaged and the connections are secure, I’d also check the motor windings if you can. Each to the others, so 1-2 2-3 1-3 where the blue, white, and red wires were connected, should read about 6Ω.
It for sure make a clicking sound and your can see that the basin wants to move but does not. The fact that everything else works would it be the motor???
Before replacing the motor we tested both of them. We did the wires as you indicated and they all read 12. We tested outside the machine unplugged. Both motors read the very same.
That new motor should have come with a new motor position sensor, so that eliminates those 2. That leaves us with the main control board AP5810013 as long as all the connections are properly secured and the wiring harness isn’t damaged.
Yes, It did and I ordered one as well not knowing it already came with on. Since both motor tested fine. Since I didn’t install the new one I will send that one back and I will reinstall the old one since it tested fine. The box that it came in had a large hole cut out and taped all over, is that the way it was shipped?
I misread your post earlier and thought you’d installed the motor, I would make one last check at the control board just to rule out the sensor on the motor since you’ve already got one.
Questions if I purchase a new control board and that is NOT the issue can I return the part. Also what are the chance that the sensor that came on the motor is bad. Can you test a sensor to see if its good or bad?
Is there a way to reach someone by phone?? Trying to do this all by myself and its a little over whelming.
Once a part has been installed it cannot be returned. If the testing above showed that the voltages to the sensor and the resistance on the main control are good then it should be the sensor.
You can always contact us at 1-877-477-7278. If you do call in, reference this forum post so that we can pull up the information on everything.
OK were going to follow what you sent and see where we land. Do we have to have that all hooked to power or can it be tested by just taking it out. I called that number today and the message states there is an issue with the phones.
You will need to have the washer connected to power to check voltage, but you can do the testing at the board without the CN3 harness connected, you’ll be testing the actual pins on the board, just be careful not to short across pins.
Ah, I wasn’t aware we were having phone issues on that end.
I apologize, I looked at the parts diagram for this about a dozen times and knew it was one of the models where the control and the inverter are separate boards, and still somehow gave you the testing info for the one with inverter and control together.
This is what you’ll be looking for and what you’ll need to test:
I would also test the DC voltage from pin 1-4 on the inverter board hall sensor connector, should be about 5VDC. The inverter board part # is AP5955156.
If the sensor checks good and the voltage is present, then the problem is the main control AP5810013.
If the voltage at the inverter is not present, then the inverter is the likeliest suspect.
