Brand: Samsung
Model Number: RF28M9580SG/AA
Main Symptom: Not Freezing properly
What happens & when: Always
Error Code (if any): System Check shows no problems (One error code 40c) only once, and has to do with ice maker, a seperate problem.
Parts or tests already tried: Examined coils (fine), reset unit, and performed factory reset on unit.
I looked at back of refrigerator and removed inside panels with no signs of defrosting issues. The defrosting fans and all other fans seem to be working properly. There is a red light on the circuit board that was lit, indicating, by my research, that the system is operating correctly. The Samsung family hub unit had four compartments. The top two compartments that act as a refrigerator are operating normally. The bottom two units that act as the freezer and are set to freezing temperatures but are not functioning properly. The freezer was freezing intermittently and now only gets down to around 40 degrees. The options are set at zero degrees and power freeze. The compressor is functioning as you can hear it running.
I spoke to Samsung who wants me to call out a tech. There are no Samsung certified techs in the area, but they still require a non-Samsung certified tech to walk through problem entirely. They have indicated that it may be the compressor or compressor inverter which are covered under a 10 year warranty if a tech services the refrigerator.
Thanks, for any help,
Dennis
Photos / video link:
