Samsung dryer not drying/get hot

Help! We just bought and installed a DV42H5000EW (Samsung dryer) it’s electric. We took it for a test run and there’s not heat at all … any ideas. It’s brand new never used.

Check the powerat the wall receptacle.

If OK, then check the power at the terminal strip in the unit.

You will need a meter to do this.

If everything else works except the heat then iot is the L1 to L2 volt6age that is important. It should be 240 volts.
[COLOR=“Red”]Be very, very careful as 240 volts is lethal!!![/COLOR]