As stated. The refrigerator door is about a 1/4" lower than the freezer door. (This is a side by side unit) Thanks!!
Here are your parts
Replacement parts for TFX24S models | AppliancePartsPros.com
Your model number looks to be short a couple digits.
I used TFX24SHB for the following.
Sounds like a door cam has broken.
The door rides up and down these plastic ramps to help keep it closed.
There is one on the hinge (Item 451 in Section 2) and one on the door (Item 16 in Section 1).
Click on the picture of the part to expand it.
Thank you!