My Whirlpool Gold electric range/oven won’t turn off. Specifically, the oven won’t turn off. Everything else is functional. Is it a bad control board? If so, is this simple to replace.
What happens if you push the “cancel/off” button? Does oven heats up to a set temperature or it heats up “non stop”?
The model number you posted is incomplete.
Gene.
That’s the problem. The “Cancel/Off” button doesn’t work. All of the other controls work. I can set the temp. and hit start and it works fine. However, when I’m done, the cancel/off button won’t turn the oven off. I have to unplug the whole unit.
Thanks
Gene, I checked and the model # is correct as far as I can tell. Attached is a link to my oven. This is my model. Thanks for your help!!
Compare prices on Whirlpool GY398LXPS Electric Kitchen Range - Epinions.com
Most likely the problem is a bad control panel. In order to provide the right part number I need the color of the control panel and last two digits of the model number (after “S”).
Gene.
[quote=Gene;27433]What happens if you push the “cancel/off” button? Does oven heats up to a set temperature or it heats up “non stop”?
The model number you posted is incomplete.
Gene.[/quote]
I have the same exact problem w/the oven cancel/off button not working. The oven will not turn off w/o first hitting the bake/broil button and inputting “000” for the temp. It will then give me an error message and then turn off after I hit start. I have a GE model JKP56 Stainless Steel oven. I hope I don’t have to replace the control panel because I saw it was almost $200. OUCH!!! The oven is only 5yrs old…it came with the house (new) when we bought it.
Most likely the problem is a bad control panel, but there is a small chance (less than 10%) that the control board is bad too. I would recommend to replace the control panel first.
The model number you posted does not come up. Verify and repost it.
Gene.
[QUOTE=Gene;61759]Most likely the problem is a bad control panel, but there is a small chance (less than 10%) that the control board is bad too. I would recommend to replace the control panel first.
The model number you posted does not come up. Verify and repost it.
Gene.[/QUOTE]
[SIZE=2]I pulled this GE model # JTP18S0D1SS right off of the oven itself. [/SIZE]
Mike,
The part number for th control panel is AP3183991
Here are the break down diagrams for the GE oven Model JTP18SD1SS
Gene.
I have a KitchenAid electric oven with microwave combo. From time to time the oven will have 2 (related I think) problems. In one case the oven does not shut off and stays heated despite it “accepting” the request to shut off when we hit the Cancel Oven button (and hear an acknowledgement tone). The other problem is that sometimes after using the oven and it shutting off it will heat up on its own. This also occurs at times after we have shut off the circuit and turn it back on the next day (or sometimes days later).
The model number is: KEMS307GWH0
The serial number is: XJ1501022
I am somewhat handy and would prefer to try to fix it myself. No help and no support from KitchenAid. They pretend there is no problem out there despite I see similar complaints out there on the internet.
Thanks in advance for suggestions.
Other info that may be helpful. The oven does respond to the Cancel button being pressed by making a sound. When it turns on by itself it seems to settle in on a temp around 250…it does not heat up to a high temp. I have tried to hit a temp of 000 and start as well as 000 and Cancel as others have suggested. No help. We have to turn it off at the circuit. Also, this is a model that has a convection feature. We notice that it is even more problematic that this thing won’t shut off if using Convection (rather than the normal Bake mode).
Sounds like the problem is a bad control board (microcomputer). In order to access it you have to open the oven door and remove the screw on each side trim and remove the trims first.
- The control board AP3779141
Here are the breakdown diagrams and Replacement parts for WHIRLPOOL KEMS307GWH0 | AppliancePartsPros.com
Gene.
Gene,
Thanks so much for the reply.
I just got a call from Kitchen Aid. Despite the unit no longer being under warranty, they said they would send someone out at no charge to do an evaluation of the unit based on safety concerns. They did mention they would not be covering the cost of repair, just the evaluation.
I had a couple questions for you. I assume Whirlpool and Kitchen Aid are one in the same? And, do you think the replacement of the control unit is something I can do knowing I am reasonably handle (but in no way an appliance repair professional). I assume no soldering is necessary?
Thanks again
[QUOTE=cbo2010;317315]…I just got a call from Kitchen Aid. Despite the unit no longer being under warranty, they said they would send someone out at no charge to do an evaluation of the unit based on safety concerns. They did mention they would not be covering the cost of repair, just the evaluation.
I had a couple questions for you. I assume Whirlpool and Kitchen Aid are one in the same? And, do you think the replacement of the control unit is something I can do knowing I am reasonably handle (but in no way an appliance repair professional). I assume no soldering is necessary?..[/QUOTE]
You are welcome.
It is good to hear that Kitchen Aid is willing to take care of such issues.
Kitchen Aid is a division of Whirlpool. It makes high end products.
Replacement of this part is basically removing screws and switching wires. Nothing complicated.
Keep us posted.
Gene.
Hi Gene,
We got our visit from the appliance repair person that KitchenAid sent out. His claim was that both the control board AND the touch panel should be replaced. I went into this thinking it was just the control board based on my observations I mentioned earlier so I pressed this guy to find out why he suspected also the touch panel. He gave a general answer from other units. He did not connect anything to it to test it. I suspect it is likely only the control board. Here is the catch. He gave prices…they are a bit higher than your price, but he claimed that KitchenAid is picking up the labor.
I would like to get your feel on things before I make a decision.
If I replace the control board myself it will be 1/2 the price. If I go with this guy it will be $724 with both parts including the taxes. Again, with KitchenAid (Whirlpool) picking up the labor..otherwise would have been around $850. If I replace the control board and find out I also need the touch panel, is that also relatively easy to install?
Thank you.
With such diagnosis he is just protecting himself against mis diagnosis because there is very very small chance for the control panel to be bad as well.
The major question in this situation is: Does he guarantee his job? If he does, then for how long time?
Gene.
P.S. You did not mention the color of the oven. Be advised that the black control panel is no longer available.
Hi Gene,
Looks like the labor would be guaranteed for 90 days according to the paperwork.
The unit is white.
If the control panel is bad do you have a part number for that? How easy to install that one?
Thanks again.
The labor charge is a very small part compare to the cost of parts. Do they guarantee the parts? What Kitchen Aid is going to do in case if this repair would not fix the problem? I do not think it’s going to happen, just in case?
If you are going to use their service, I would recommend to ask these questions upfront.
The job to replace the control panel is very similar to replacing the microcomputer (control board). Mostly it is just screws and switching the wires.
- The white control panel AP3044378
Gene.
Gene,
Thank you. I will certainly take your advice and investigate the part guarantee question. If I have to guess right now it looks like the estimate paper indicates 90 days. Is that standard?
I agree what you are saying about Whirlpool. They are done. They won’t assist further is my guess.
My thinking right now is that I will find the answers to the guarantee questions then may likely move forward to have the repair place do the work…but, only on the control board. The reason? The price for that with installation is within $10 if I buy it on this site (including shipping charges) and I would be doing the install. Sure, it’s possible at that point the control panel may need to be replaced. If that happens I will order that from this site and do it myself. The difference in price there is about $60.
You are right. Go for it.
Good luck and Merry Christmas!
Gene.
P.S. Appliance Parts Pros guarantees all parts for a year.
Well, we had the repair place out here yesterday (1/2/2011) to replace the control board only. That seemed to go smoothly. He did mention that the control panel seemed ok. We turned on the power to the oven and things looked good. We preceded to turn on the convection oven and heated to 300 degrees. Then, shut it down by hitting the Lower Oven Cancel button. It responded. Some time later the oven cooled to a point that the fan stopped running (as it should). Repair dude departed. About 20 minutes later the oven fan came on. Seemed to be hot in the oven again indicating it came back on. Nothing special on the display (as in things looked normal when the oven is turned off).
At this point I’m at a loss. The repair guy felt the control panel seemed ok. We were not able to get in touch with him since by the time the issue came back it was Saturday afternoon. We did leave a message. Since then we have the oven powered off at the circuit breaker. I’m guessing these guys are going to want to replace the control panel…but, I am frustrated. Seems the control board did not do the trick. And…what else could it realistically be??
Thank you.