Need to replace thermostat timer

Hope I’m doing this right I have a KitchenAid side-by-side refrigerator freezer model number KSRS25FGWHO3 I went out. Refrigerator was warm. Freezer was completely thawed. I had been having problems with the freezer I seen up. I thought the airflow had been blocked. I believe now it is probably the thermostat timer or the defrost timer I purchased both however neither one came with directions and the new timer for the defrost has a wire now hanging off of it that supposed to go over one of the prongs, but it doesn’t tell me which prong it goes over I’m desperate for help

Hi, The new part should have come with directions so the timer motor wire would be installed correctly.

instructionsheet-482494-revr.pdf (403.3 KB)

I have attached that sheet if you need it.

This may also help…

jeff sr.

Based on the wiring of this appliance, the wire hanging off will go to terminal 2 on the defrost timer since the defrost timer on your model does not have a white wire going to it.